Lamarcus Jones

Work History

3rd Shift Supervisor /Assistant Manager

Waffle House Restaurant

Wilson, NC

04.2022 - 02.2024

Provided support to team members when needed in order to complete tasks effectively.
Investigated accidents and incidents occurring during 3rd shift operations, documenting findings in reports.
Coordinated and supervised the activities of 3rd shift staff to ensure timely completion of tasks.
Encouraged a positive work environment by recognizing employee achievements and initiatives.
Ensured compliance with all federal, state, and local regulations regarding workplace safety and health standards.
Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
Led by example through demonstrating ethical behavior at all times.
Coached team members to increase productivity and reduce workplace accidents.
Evaluated employee performance, delivering individualized feedback and praise.
Delegated tasks to employees and monitored activities and task completion.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Educated customers about offerings, promotions and pricing to boost sales.
Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Handled emergency situations with composure and in accordance with company guidelines.
Planned and managed resources to consistently meet production, quality, and cost goals.
Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Resolved customer complaints promptly to maintain a high level of satisfaction.
Trained new employees on company policies, operational procedures, and customer service standards.
Maintained cleanliness and organization of the work area to uphold company standards.
Identified needs of customers promptly and efficiently.
Resolved conflicts between team members in an effective manner.
Managed customer service inquiries and complaints in a timely manner.
Communicated regularly with customers to gain insights into their needs.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Mediated conflicts between employees and facilitated effective resolutions to disputes.

Retail and Remodeling Associate

TAB Retail Remodeling

Athens, GA

01.2021 - 04.2022

Ensured safety protocols were followed at all times while working onsite.
Gained independent working skills and guided and mentored less experienced team members.
Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Operated equipment with strong focus on safety and ground communication.
Displayed high standards for quality workmanship and routinely double-checked work.
Understood how to operate and maintain job site equipment safely and for maximum productivity.
Performed demanding physical work over extended periods and modeled positive attitude.
Demonstrated best safety practices working at heights and lifting various objects.
Measured, marked or recorded openings or distances to construction layout areas.
Learned and mastered skilled trade specialties under guidance of expert mentors.
Worked productively as lead or helping team member to drive customer satisfaction.
Cleaned or prepared construction sites to eliminate hazards.

Maintenance Assistant /Garment QC Inspector

The Jay Group

Rocky Mount, NC

02.2021 - 02.2022

Provided technical support for staff when troubleshooting issues related to building systems.
Replaced worn out seals and gaskets on pumps, valves and other hydraulic components.
Repaired or replaced defective parts as necessary using hand tools, power tools, welding equipment, measuring instruments and other specialized equipment.
Assisted with installation of new equipment as required.
Responded promptly to emergency situations involving malfunctioning machinery or damaged facilities.
Cleaned up debris from work areas after completing repairs or installations.
Conducted preventive maintenance on machinery to ensure optimal performance.
Ensured compliance with applicable safety standards during all maintenance operations.
Assisted with the installation of new equipment per manufacturer specifications.
Maintained records of all repairs completed in a logbook for future reference.
Detected and repaired hazardous conditions or concerns that presented risk of accidents or injuries.
Replaced worn and damaged parts to keep maintenance equipment fully functional.
Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
Performed routine preventive maintenance on equipment to ensure efficient operation.
Used hand and power tools to adjust, connect and disconnect wiring and tubing's.
Conducted daily inspections of facilities to identify necessary repairs and maintenance.
Participated in ongoing training and development in maintenance techniques and safety practices.
Ensured compliance with local, state, and federal regulations regarding building maintenance.
Updated maintenance records and logs accurately.
Maintained inventory of repair supplies and materials.
Cleaned and maintained tools and maintenance equipment.
Read and interpreted equipment manuals and work orders to perform required maintenance and service.
Followed safety protocols while operating maintenance machinery and tools.
Documented and reported maintenance progress and issues to supervisor.
Routinely inspected equipment for preventive and emergency maintenance needs.
Implemented troubleshooting techniques to resolve issue.
Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
Performed routine maintenance by inspecting drives, motors or belts.
Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
Cleaned or lubricated shafts, bearings or other parts of machinery.
Dismantled machines, equipment, or devices to access and remove defective parts.
Documented all findings from each inspection accurately in a timely manner.
Monitored production line operations to ensure adherence to quality standards.
Conducted visual inspections of fabrics for flaws or inconsistencies.
Inspected garments for defects and quality assurance prior to shipment.

Machine Operator Technician

Cummins RMEP

Whitakers, NC

08.2018 - 11.2019

Identified defective parts from the production line by conducting visual inspections during operation of equipment.
Inspected parts with precision measuring instruments and recorded results on inspection reports.
Analyzed blueprints and specifications for producing parts according to customer requirements.
Maintained a safe work environment by adhering to safety procedures and regulations.
Loaded materials into machines ensuring proper positioning of material in relation to the tooling used.
Verified conformance of finished products to specifications using various gauges such as micrometers, calipers and depth gages.
Maintained a safe work environment by adhering to safety policies and procedures.
Performed minor maintenance such as lubricating moving parts on machinery.
Monitored machine operations to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media as required.
Operated hoists, cranes and other lifting devices safely in order to move large objects around the facility.
Communicated with supervisors about any changes that need to be made during production runs.
Set up and operate production machines to perform tasks such as cutting, forming, punching, drilling and assembly.
Updated logs of maintenance activities performed on equipment in order maintain records of service history.
Trained new employees on how to use machinery properly for their own safety.
Performed regular preventive maintenance checks on all machinery including cleaning of machine parts.
Recorded data on daily production sheets accurately detailing number of items produced each day.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Monitored and observed production line to watch for pile-ups and jams.
Verified production orders prior to starting set-up.
Prepared machine for production processes by equipping with required tools and parts.
Met or exceeded target for on-time customer shipments.
Adjusted guides and holding devices, reducing errors from potential misalignment or product movement.
Operated manual machinery by turning handwheels and opening or closing valves.
Selected and applied appropriate coolants and lubricants for machinery.
Measured and inspected finished products for defects and compared to work instructions for accuracy.
Oiled and cleaned machines to keep equipment in proper working order.
Removed and replaced worn machine accessories to keep products within desired tolerances.
Inspected final results and compared to production order to support quality assurance.
Wrote and tested coding for CNC machines.
Removed broken or jammed pieces from machinery.
Documented materials used for each job to update inventory records.
Promoted worksite safety by identifying and mitigating hazards.
Loaded and set up equipment for daily machine operation.

Night Shift Supervisor Master Grill Operator

Waffle House

Wilson, NC

06.2015 - 09.2017

Supervised daily activities of employees to ensure proper execution of tasks.
Resolved conflicts between staff members in a professional manner.
Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
Maintained a safe working environment by enforcing safety regulations.
Provided guidance on job duties and answered questions from team members.
Resolved customer complaints in a timely manner within established guidelines.
Ensured compliance with safety regulations, company policies, and procedures.
Conducted regular staff meetings to discuss issues related to performance, safety and productivity.
Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Performed opening and closing procedures, set up registers, and arranged products to keep facility operations-ready.
Monitored security and enforced loss prevention strategies during shift.
Assisted upper management with daily operations to meet standards of service and quality.
Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Trained employees in proper work procedures and performance strategies to optimize operations.
Collaborated with team members to improve performance and implement training updates.
Resolved customer complaints and reported issues to senior management.
Identified needs of customers promptly and efficiently.
Enforced company policies, answered coworkers' questions and trained new personnel.
Set up and adjusted machines and equipment to produce pre-determined results.
Recommended opportunities for growth and advancement to motivate employees.
Conferred with management and subordinates to resolve problems or complaints.
Monitored grill temperatures and adjusted as necessary for optimal cooking results.
Followed written recipes accurately and consistently prepared menu items accordingly.
Assisted in training new employees on proper use of kitchen equipment and techniques.
Provided excellent customer service by promptly addressing inquiries or complaints.
Strictly followed sanitation protocols while handling food products and disposing of waste materials.
Resolved conflicts between customers in a professional manner.
Operated grills to cook food according to customer specifications.
Plated dishes according to established guidelines ensuring quality presentation standards were met.
Inspected equipment daily for proper functioning and identified any maintenance needs.
Conducted regular cleaning activities such as sweeping floors, washing dishes, wiping down surfaces.
Performed opening duties such as setting up workstations with required mise en place.
Utilized time management skills to ensure orders were filled quickly yet efficiently during peak hours.
Stocked inventory levels by restocking supplies as needed throughout shift.
Adhered to health and safety standards when preparing food.
Communicated with other team members regarding order status updates.
Maintained cleanliness of workstation, including countertops, shelves, and grills.
Ensured all ingredients were of the highest quality and freshness.
Maintained cleanliness and organization of line workstations.
Seasoned and cooked food according to recipes or personal judgment and experience.
Operated fryers and grills according to instructions to maintain safety and food quality.
Assisted in preparation of menu items ranging from burgers to sandwiches.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Stored food in designated containers and storage areas to prevent spoilage.
Set up work stations prior to restaurant opening to improve speed during busy periods.
Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
Sanitized workstation before and after shift to prevent illness and food contamination.
Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Made meals in accordance with company standards and requirements.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Checked quality of food products to meet high standards.
Distributed food to service staff for prompt delivery to customers.
Handled advanced thawing and food pre-preparation for upcoming meals.
Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Maintained clean and orderly appearance throughout kitchen and dining area.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Replenished food items from inventory and rotated ingredients.

Summary

Overview

Work History

3rd Shift Supervisor /Assistant Manager

Retail and Remodeling Associate

Maintenance Assistant /Garment QC Inspector

Machine Operator Technician

Night Shift Supervisor Master Grill Operator

Education

Certificate / Universal License - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Certificate - Business Administration

Certificate - Human Resources Development

Some College (No Degree) - Commercial Cleaning

Some College (No Degree) - Computer Application

Skills

Affiliations

Certification

References

Timeline

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