Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lamareshia Terry

Hazlehurst,MS

Summary

Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers. Dedicated customer service professional with experience in retail settings selling all types of products, and demonstrating profound ability consistently to exceed sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries. Well-organized and knowledgeable able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Conduent
Ridgeland, Mississippi
04.2018 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Remote
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

TEAM MEMBER

Mc Allister
Clinton, Mississippi
10.2017 - 03.2021
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.

Customer Service Representative

Progessive Insurance
Jackson
05.2014 - 12.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Hazlehurst High School
Hazlehurst, MS
05-2001

Skills

  • Account updating
  • Appointment Scheduling
  • Paperwork Processing
  • Call Management
  • Data Entry
  • Research
  • Call center experience
  • Follow-up skills
  • Call escalation
  • Live chat support

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Conduent
04.2018 - 11.2022

TEAM MEMBER

Mc Allister
10.2017 - 03.2021

Customer Service Representative

Progessive Insurance
05.2014 - 12.2017

High School Diploma -

Hazlehurst High School
Lamareshia Terry