Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lamaria Jones

Jonesboro

Summary

Dedicated Customer Service Representative and Virtual Assistant with experience in remote communication, issue resolution, and administrative support. Proven ability to handle high-volume customer interactions, manage scheduling tasks, and provide accurate information efficiently. Skilled in multitasking, problem-solving, and using technology to enhance customer experiences. Seeking a remote position where I can leverage my skills to provide exceptional service and streamline operations.

Results-driven financial professional prepared for demands of Broker Assistant role. Expertise in client relationship management and administrative support, ensuring seamless brokerage operations. Known for reliability, adaptability, and collaborative approach to achieving team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Broker Assistant

S&J Frieght LLC
05.2024 - 04.2025
  • Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
  • Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
  • Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
  • Contributed to increased client retention by consistently providing exceptional customer service and support.
  • Assisted with market research to identify new investment opportunities, helping brokers make informed recommendations to clients.

Crew Member

McDonald's
03.2024 - 03.2025
  • Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
  • Maintained cleanliness and organization of work area, adhering to health and safety regulations
  • Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
  • Collaborated with team members to ensure smooth operations during peak hours
  • Demonstrated strong communication skills by effectively communicating order details with kitchen staff

Chat Customer Service Representative

Ttec/USAA AUTO AND RENTER INSURANCE
08.2023 - 04.2024
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services via chat.
  • Opens customer accounts by recording and verifying account information.
  • Cancels or upgrades account information.

Store Driver

Advance Auto Parts
10.2022 - 04.2023
  • Delivered products to customers in a timely and efficient manner, ensuring customer satisfaction
  • Maintained accurate records of deliveries and collected payments from customers
  • Managed inventory levels and restocked store shelves as needed
  • Communicated effectively with store staff regarding any changes or updates to delivery schedules or procedures
  • Performed routine vehicle maintenance checks to ensure proper functioning of the delivery vehicle
  • Assisted in loading and unloading merchandise from delivery vehicles
  • Ensured the safe handling and transportation of products, following all traffic laws and safety regulations
  • Provided exceptional customer service by addressing any concerns or issues during deliveries

Sandwich Artist

Subway
05.2018 - 03.2019
  • Prepared and assembled sandwiches, wraps, and salads according to customer specifications
  • Maintained a clean and organized work area, following food safety guidelines at all times
  • Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
  • Operated cash register accurately for order processing and handled cash transactions efficiently
  • Managed inventory levels of ingredients and supplies to ensure availability during peak hours
  • Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
  • Followed recipes and portion control guidelines to consistently deliver high-quality products

Education

High school diploma -

Southwest Dekalb High School
05.2018

Skills

  • Computer skills
  • Problem management
  • Live Chat
  • Customer service
  • Communication skills
  • Customer support
  • Appointment scheduling
  • Sales strategy development
  • Data entry proficiency
  • Follow-up coordination
  • Property valuation
  • File organization

Certification

Driver's License

Timeline

Broker Assistant

S&J Frieght LLC
05.2024 - 04.2025

Crew Member

McDonald's
03.2024 - 03.2025

Chat Customer Service Representative

Ttec/USAA AUTO AND RENTER INSURANCE
08.2023 - 04.2024

Store Driver

Advance Auto Parts
10.2022 - 04.2023

Sandwich Artist

Subway
05.2018 - 03.2019

High school diploma -

Southwest Dekalb High School

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Lamaria Jones