Lamaria Nixon
Belle Glade
Summary
Focused Shift Manager dedicated to enhancing operational efficiency and ensuring safety compliance, known for strong problem-solving capabilities and influential team leadership, consistently achieving outstanding results in customer service and inventory oversight.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell Restaurant
Belle Glade
09.2022 - Current
- Supervised daily restaurant operations and managed team performance.
- Trained new employees on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during shifts.
- Coordinated inventory management and restocked supplies as needed.
- Handled customer complaints with professionalism and effective problem-solving skills.
- Monitored food quality and presentation to meet company standards.
- Implemented efficient procedures to improve workflow in the kitchen area.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
- Identified needs of customers promptly and efficiently.
Meat Clerk/ cashier
Publix Grocery
Loxahatchee Groves
04.2019 - 09.2025
- Prepared and packaged various meat products for customer display.
- Monitored product freshness and rotated stock according to company standards.
- Collaborated with team members to ensure timely product availability on shelves.
- Followed health and safety regulations in handling and storing meat products.
- Rotated stock to ensure quality control.
- Stocked shelves with fresh meat products.
- Checked expiration dates on product packages to ensure freshness and quality standards were met.
- Weighed, priced, and wrapped meats before placing them in display cases.
- Performed daily cleaning duties in the work area including sanitizing cutting boards and utensils.
- Assisted customers with special requests or complaints regarding their purchases.
- Provided friendly customer service by answering questions about available products.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Analyzed inventory levels and placed orders as needed with suppliers.
- Created attractive displays of merchandise that would draw customer attention.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
Education
Dutchtown High School
05-2010
Skills
- Team leadership
- Staff training
- Inventory management
- Quality control
- Safety compliance
- Customer service
- Cash handling
- Performance monitoring
- Problem solving
Certification
ServSafe August 2023 to August 2028
Timeline
Shift Manager
Taco Bell Restaurant
09.2022 - Current
Meat Clerk/ cashier
Publix Grocery
04.2019 - 09.2025
Dutchtown High School