Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Business Analyst Manager
AIG Retirement Services
Woodland Hills, CA
06.2003 - 06.2024
Analyzed business requirements and identified potential solutions.
Developed process maps, data flow diagrams and use cases to document functional specifications.
Conducted interviews with key stakeholders to identify current processes and uncover opportunities for improvement.
Created project plans and coordinated activities of cross-functional teams involved in the development of new systems or changes to existing ones.
Participated in system design reviews, user acceptance testing and other quality assurance activities.
Provided guidance on best practices related to business analysis techniques such as process mapping, gap analysis and root cause analysis.
Developed training materials for end users on how to use newly implemented systems.