Lamarka Banks
Bakersfield,CA
Summary
Dynamic Sheriff's Support Specialist with the County of Kern Sheriff's Office, adept at enhancing customer satisfaction through effective incident management and optimized workflows. Proven track record in training and mentoring, coupled with strong recordkeeping skills, ensuring accurate documentation and seamless communication between clients and technical teams.
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Overview
35
35
years of professional experience
Work History
Sheriff's Support Specialist
County of Kern Sheriff's Office
01.1988 - 10.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Education
Social And Criminal Justice
Ashford University
Iowa07-2012
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Recordkeeping skills
- Incident management
Timeline
Sheriff's Support Specialist
County of Kern Sheriff's Office
01.1988 - 10.2022
Social And Criminal Justice
Ashford University
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