LaMarniqua Faulkner

Supervise Guest Service Agents, Night Auditors, and Bistro to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires. Assist the Department Heads in all areas to ensure smooth, efficient operations.

Overseeing daily operations for all departments, such as housekeeping, front desk agents, food and beverage, and maintenance departments. While also improving the hotel's public image, revenue, and growth, hiring and training new staff, and handling guest relations. Ensuring a quality experience that can lead to improving customer relations. Also, providing administrative support to the General Manger and carrying out their policies.

Perform cash register operations and other related activities, greet clients and offer them quality service, clean and maintain the convenience store (inside and outside) including bathrooms. Ensuring the safety of the company's property and money, preventing theft, cash deficits and product losses. Always kept shelves well stocked. Completed various forms and work sheets to control sales, deposits and inventory; make cash register deposits. Checked the freshness of perishable items. Changed prices for gasoline and other products as requested. Participated in new employee training. Performed related duties in compliance with the company's standards, policies and procedures.

Lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. Ensured that the guests experience was great stay. Learned diplomatic skills and the ability to deal with people from different cultures and backgrounds.