LAMARR EWELL
Roseville,CA
Summary
To secure a position in Information Technology while working independently and with a team of professionals on the design, integration, and maintenance of network and security applications.
Overview
23
23
years of professional experience
Work History
Bookbinder III
Department of Motor Vehicles
Sacramento, CA
04.2018 - Current
- Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
Information Technology Helpdesk Consultant
The Tedtaotao Home Group
Sacramento, CA
03.2015 - Current
- Provide technical support in troubleshooting and resolving anomalies for client's personal computer, landlines, and/or mobile devices
- Provide excellent customer service by listening and explaining technical things that most people can understand on the phone or in person
- Integrate and/or update new hardware and software after performing a needs assessment which identified future growth opportunities
- Analyze system applications/data to detect infected and/or misbehaving devices thereby maintaining information security
- Perform technology research for problem resolutions to improve my ability to do my job.
- Identified potential risks associated with proposed solutions or projects.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Bookbinder III
Department of General Services
Sacramento, CA
01.2015 - 03.2018
Bookbinder II
Department of General Services
Sacramento, CA
04.2009 - 12.2014
Printing Trades Specialist Trainee
Department of General Services
Sacramento, CA
04.2007 - 04.2009
Helpdesk Operator
Blue Diamond Almond Growers
Sacramento, CA
10.2003 - 04.2007
- Troubleshoot and determine the correct steps to solve any computer related issues
- Assist employees via phone or in person for resolution to general network or connectivity issues which increased overall productivity
- Maintain company logs for record of helpdesk tickets for future reference of uncommon problems
- Answer department telephone mainline and triage employee computer issues
- Order hardware and software for departments
- Setup new employee accounts on their desktop.
Student Assistant
Department of Transportation (Division of Information Technology)
Sacramento, CA
09.2000 - 09.2001
- Troubleshooting computer problems (finding missing printers on the network, installation of programs and applications, upgraded service packs for windows)
- Use ghost software to restore computers to 'like new' condition after saving and transferring user data
- Performed helpdesk support while offering an excellent user experience/Professional Service
- Set up workstations and replace bad hardware
- Using remedy to document all reported hardware and software system problems
- Document solution to problems for future reference
- Document serial numbers for inventory purposes.
Education
Cosumnes River College
05.2020
Skills
- Operating Systems: Windows, Linux
- Network Protocols: TCP/IP, DNS, DHCP, HTTP
- Virtualization: VMware
- Other: Cisco routing, Microsoft Excel and Word
- Machine Operation
- Equipment Safety
- Measuring Accuracy
- Quality Assurance
- Information Security
- Root Cause Analysis
- Network Administration
- User Support
- Windows 95/98/2000/XP/XP Pro/NT
Websites
Timeline
Bookbinder III
Department of Motor Vehicles
04.2018 - Current
Information Technology Helpdesk Consultant
The Tedtaotao Home Group
03.2015 - Current
Bookbinder III
Department of General Services
01.2015 - 03.2018
Bookbinder II
Department of General Services
04.2009 - 12.2014
Printing Trades Specialist Trainee
Department of General Services
04.2007 - 04.2009
Helpdesk Operator
Blue Diamond Almond Growers
10.2003 - 04.2007
Student Assistant
Department of Transportation (Division of Information Technology)
09.2000 - 09.2001
Cosumnes River College