Lamarr Thornton

Work History

Technician

University Hospital

03.2024 - Current

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained compliance with regulatory standards and safety requirements.

Administrative Assistant /Assistant Office Manager

Homex Property Management

06.2022 - 06.2024

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Executed record filing system to improve document organization and management.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Assisted development and implementation of new administrative procedures.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Developed strategies to streamline and improve office procedures.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Managed department budgets and generated financial reports for management review.
Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Performed research to collect and record industry data.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Transcribed and organized information to assist in preparing speeches and presentations.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Created and updated records and files to maintain document compliance.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
Streamlined office procedures by implementing efficient filing systems and managing schedules.
Recorded expenses and maintained accounting records.
Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.

Cardiovascular Technician

University Hospital

01.2021 - 06.2022

Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Maintained and adjusted cardiology and pulmonary equipment.
Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
Tracked findings of procedures such as EKGs using manual and automated recording devices.
Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
Assisted on cardiac cauterizations by operating multi-channel physiologic monitor.
Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
Prevented complications during invasive procedures by closely monitoring patients'' vital signs and alerting physicians when necessary.
Supported the development of new cardiovascular technicians by sharing knowledge and providing mentoring to students during clinical rotations.
Contributed to increased patient satisfaction by providing clear explanations of test results and answering questions thoroughly.
Contributed to the advancement of cardiovascular research by participating in clinical studies and assisting with data collection.
Implemented quality control measures, ensuring the reliability of Holter monitor recordings to aid physician diagnosis.

Patient Access Representative

University Hospital

12.2020 - 06.2022

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Providing excellent customer service by promptly answering patient inquiries.
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Resolved patient billing issues in line with established guidelines.
Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Trained new staff on hospital processes and procedures.
Educated patients on importance of preventive health care and insurance coverage.
Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Contacted patients on annual renewal dates to offer assistance.
Addressed bad debts in line with set protocols.
Greeted and assisted patients with check-in procedures.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Answered incoming calls, scheduled appointments and filed medical records.
Followed document protocols to safeguard confidentiality of patient records.
Engaged with patients to provide critical information.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.

EKG Technician

Cleveland Clinic

08.2019 - 02.2021

Enhanced patient care by accurately performing EKG testing and analyzing results.
Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
Monitored patient activity during stress test to record data.
Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
Provided instruction on Holter monitor and connected patient to analyzer.
Increased efficiency in daily operations by organizing supplies inventory and restocking as needed.
Maintained a clean working environment following infection prevention protocols reducing risks associated with crosscontamination.
Edited final test results to provide to physician for analysis.
Improved diagnostic accuracy through meticulous performance of stress tests, Holter monitors, and other cardiac monitoring techniques.
Supported an inclusive work environment through collaboration and open communication with colleagues from diverse backgrounds within the department.
Provided valuable assistance during emergencies, quickly setting up necessary equipment for life-saving interventions.
Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
Boosted patient satisfaction through effective communication and empathy during EKG procedures.
Educated patients on testing and preparation steps prior to procedure.
Supported clinical research efforts by collecting and organizing EKG data for use in scientific studies.
Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
Communicated with healthcare workers and physicians concerning test results.
Continuously improved skills and knowledge through participation in professional development opportunities, staying up-to-date on the latest advancements in electrocardiography.
Transcribed physician interpretations to maintain electronic records for cosign by attending doctor.
Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
Minimized errors in test results by thoroughly cleaning electrodes before each use, ensuring optimal contact with skin during testing.

PCNA

Cleveland Clinic

01.2017 - 08.2019

Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Dietary

ARAMARK

09.2016 - 11.2017

Contributed to a positive work environment through effective communication and collaboration with team members.
Utilized various cooking techniques to prepare a wide range of meal options for patients with diverse tastes and preferences.
Patiently and compassionately assisted patients requiring assistance eating meals.
Ensured timely delivery of meals by coordinating with other kitchen staff members and efficiently managing multiple tasks simultaneously.
Provided excellent customer service, addressing patient concerns promptly and professionally while maintaining confidentiality.
Demonstrated strong attention to detail when assembling patient trays, resulting in fewer errors and higher patient satisfaction ratings.
Increased efficiency in meal service by streamlining food preparation processes and improving time management skills.
Promoted a culture of teamwork within the dietary department, fostering open communication between coworkers for improved operational success.
Ensured compliance with all relevant food safety regulations by diligently following established protocols for handling, storage, and preparation of ingredients.

Resident Assistant

Brookdale

01.2015 - 03.2016

Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Responded to room transfers, incident reports, and maintenance requests.
Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Assisted residents in preparing for activity and social programs.
Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Maintained clean, safe, and well-organized patient environment.
Assisted residents with daily dental and mouth care, bath functions, and hair care.
Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
Supervised daily activities and provided assistance to staff.

Sales Associate Manager

Kids Footlocker

01.2014 - 06.2015

Managed a team of sales associates, providing guidance and support to improve overall performance.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Organized product displays to attract potential buyers and increase sales conversions.
Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Developed client rapport for better customer satisfaction and repeat business.
Maintained professional, organized, and safe environment for employees and patrons.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Team Leader

Finish Line

04.2013 - 01.2014

Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Worked with team to identify areas of improvement and devised solutions based on findings.

Summary

Overview

Work History

Technician

Administrative Assistant /Assistant Office Manager

Cardiovascular Technician

Patient Access Representative

EKG Technician

PCNA

Dietary

Resident Assistant

Sales Associate Manager

Team Leader

Education

Bachelor of Science - BSPH/BA

Bachelor of Science - BSPH

High School Diploma -

Skills

Alternateemail

References

Timeline

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