LaMarra Johnson
Norristown,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Manager
Kiddie Town
08.2013 - Current
- Managed groups of up to 20 children during outings, maintaining control while providing an enjoyable experience for all participants.
- Collaborated with fellow counselors on event planning and logistics for end-of-session performances or presentations.
- Assisted in the planning, setup, and teardown of various events, ensuring timely completion and attention to detail.
Receptionist
Pinnacle Acquisitions Inc
02.2020 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Call Center Representative
AmeriHealth Caritas
07.2019 - 02.2020
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Assistant Teacher
Younger Days Child Care
10.2016 - 07.2019
- Plan, schedule and implement the daily program of appropriate development experiences for a classroom group
- Maintain a physical environment conducive to children's growth and development and arrange to promote optimal program functioning
- Help children learn to adapt to and cope with real life situations; to develop appropriate habits in such activities as eating, dressing, napping and personal hygiene
- Work with and refer to the administrator/director for children with unmet special needs, as well as families with problems that affect the child in the center
- Within the infant room, assist with setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys
Education
Current Study - Nursing
Montgomery County Community College
Blue Bell, PA2025
No Degree - Phlebotomy
North Montgomery County Technical Career Center
2024
High School Diploma -
Cheltenham High School
01.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Customer Service
- Documentation And Reporting
Timeline
Receptionist
Pinnacle Acquisitions Inc
02.2020 - 11.2022
Call Center Representative
AmeriHealth Caritas
07.2019 - 02.2020
Assistant Teacher
Younger Days Child Care
10.2016 - 07.2019
Manager
Kiddie Town
08.2013 - Current
Current Study - Nursing
Montgomery County Community College
No Degree - Phlebotomy
North Montgomery County Technical Career Center
High School Diploma -
Cheltenham High School