Lamarra Taylor
Mebane,NC
Summary
A top-performing administrative, academic, and management professional with 10+ years of experience in proficient office management, excelling in higher education, and managing/developing large teams. A transformational leader in establishing rapport, building relationships with specialization in training/management, and office coordination for the complete organization of events. Achieving management of office tasks in a timely, efficient manner successfully for the benefit of any corporate or government organization. Hardworking and passionate job seeker with strong organizational skills eager to be an asset to any company. Excited to help achieve company goals. Vast knowledge of business best practices, regulatory standards and optimal control systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Analyst
City of Durham City Hall
12.2023 - Current
- Responds to inquiries from supervisors, management, employees, and the public via email, phone, and walk-in regarding HR policies and procedures.
- Performs human resources technical duties including: Processes new hire benefits and enter employee benefits data into the City's enterprise resource planning (ERP) system, and processes separation benefits through the City's benefits administration system.
- Leads on the job trainings for changes being made within the department; Verifies and reviews employee request for sick leave balances and verification, benefits confirmation, sick leave donations, and employment verifications; Updates Quickbase case tracking and wellness program systems to add and make changes to employee information while maintaining up to date database.
- Provides technical guidance to supervisors, management, employees and the public regarding Benefits, Compensation & Classification, Employee Relations, Onboarding & Professional Development, and Talent Management.
- Process improvement to HR department and training to HRC staff through technical trainings, 1:1 trainings, webinars & strategic initiatives.
- Prepares and delivers citywide and targeted communications including promotional posters/fliers and formatted email notifications regarding Human Resource initiatives.
- Manages and coordinates completion of special projects including creating and maintaining department intranet pages, updating and maintaining COSMO, producing informative resources on HR initiatives.
- Performs other duties of a similar nature and level as assigned.
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Managed benefits administration, ensuring timely processing and accuracy of enrollments, changes, and terminations.
- Evaluated HR technology solutions to identify opportunities for increased efficiency and effectiveness in service delivery.
Human Resources Specialist
City of Durham City Hall
02.2020 - 12.2023
Human Resources Assistant/Intern
City of Durham City Hall
12.2019 - 01.2020
Stay-at-Home Parent
Home Office
01.2016 - 12.2019
Keyholder/ Sales Coordinator, Full-time
Joann's Fabric and Craft
10.2013 - 01.2016
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- HANDS
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed.
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
- MINDS
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
- Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
- Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
- Works with store management to identify opportunities to drive the business and increase sales/profit.
- INSPIRE
- Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.
- Follows up to ensure tasks are completed well and in a timely manner.
- May act as MOD to open/close store when no member of store management is present.
- Collaborates with other Team Members or store management on projects in a professional manner.
- Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.
- Physical Demands
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Human Resource Intern
Wayne County State Office
10.2013 - 10.2014
Seasonal Retail Associate
The Limited
10.2011 - 08.2013
- Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
- Promote loyalty by educating customers about our loyalty programs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Support sales floor, fitting room, check out, and back of house processes, as required
- Courteous and responsive to internal/external request
- Exchange and verifies job related information to provide support
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Administrative Assistant/Curator Assistant
Harold Washington College
08.2008 - 08.2011
- Ability to work independently and/or as a team member.
- Excellent written and verbal communication skills and strong attention to detail.
- Ability to use good judgement and exercise discretion.
- Proactive approach to work and conflict resolution.
- Must be highly organized, disciplined, dependable, punctual, self-motivated, and flexible.
- The ability to use computers and technology to create images, animated graphics, videos and web assets.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Master of Human Resource Mangement -
American Public University College
Charles Town, WV12.2022
Bachelor of Arts, Business Administration (Retail Management) -
American Public University College
Charles Town, WV12.2020
Skills
- High-Level Communication
- Office/Project Management
- Team Development
- Technology/ Software Fluency
- NEO/ EPEP/File Management
- Complex Recruiting/Scheduling
- Training/Teaching
- Payroll/Budgeting
- ID Processing/ Data Entry
- Time Management
- Event Coordination
- Microsoft Office/ Excel
- Munis/Cosmo/Saba Talentspace
- Job Evaluation
- Training and mentoring
- Onboarding Processes
- HRIS Systems
- Employee Relations Intake
Accreditationsaccomplishments
- Business Honors Society, APU, (December 2017)
- Society of Human Resource Management Member (May 2012)
Certification
- SHRM -CP, Society of Human Resource Management - Currently Seeking
Timeline
Human Resources Analyst
City of Durham City Hall
12.2023 - Current
Human Resources Specialist
City of Durham City Hall
02.2020 - 12.2023
Human Resources Assistant/Intern
City of Durham City Hall
12.2019 - 01.2020
Stay-at-Home Parent
Home Office
01.2016 - 12.2019
Keyholder/ Sales Coordinator, Full-time
Joann's Fabric and Craft
10.2013 - 01.2016
Human Resource Intern
Wayne County State Office
10.2013 - 10.2014
Seasonal Retail Associate
The Limited
10.2011 - 08.2013
Administrative Assistant/Curator Assistant
Harold Washington College
08.2008 - 08.2011
Master of Human Resource Mangement -
American Public University College
Bachelor of Arts, Business Administration (Retail Management) -
American Public University College
- SHRM -CP, Society of Human Resource Management - Currently Seeking
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