LaMaya Wheeler
Jacksonville,FL
Summary
Adaptable leader known for strong problem-solving and decision-making skills. Extensive background in customer relations and staff supervision, ready to leverage expertise to drive operational excellence and enhance customer satisfaction.
Dedicated assistant manager skilled in customer service, team leadership, and conflict resolution. Proven ability to enhance team productivity and foster positive relationships, driving exceptional service delivery.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tire Kingdom
09.2024 - Current
- Assisted in managing daily operations, ensuring efficient service delivery and customer satisfaction.
- Executed inventory management processes, tracking stock levels and coordinating timely replenishment.
- Provided training and guidance to new team members on company policies and procedures.
- Supported sales initiatives by engaging with customers and promoting product offerings effectively.
- Monitored staff performance, providing constructive feedback to enhance team productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Flatbed Truck Driver
Western Express Trucking
07.2022 - 05.2024
- Transported flatbed loads safely across regional routes, adhering to all safety regulations and protocols.
- Conducted pre-trip inspections, ensuring vehicle compliance and operational readiness before each journey.
- Maintained accurate delivery logs, documenting mileage, fuel usage, and cargo status for management review.
- Communicated effectively with dispatchers to coordinate delivery schedules and optimize routing strategies.
- Loaded and secured freight using industry-standard techniques, minimizing risk of damage during transit.
- Assisted in training new drivers on safe driving practices and company policies to promote a culture of safety.
- Assisted in reducing downtime due to mechanical failures through proactive vehicle maintenance checks before each trip.
- Resolved customer inquiries regarding deliveries, fostering positive relationships through effective communication skills.
- Completed extensive training courses in hazardous materials handling to ensure proper transportation procedures were followed at all times.
CDL Class A Truck Driver
Schneider
09.2021 - 05.2022
- Operated Class A trucks to transport goods across multi-state regions efficiently.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours, routes, and cargo transported for regulatory compliance.
- Managed freight loading and unloading processes to optimize space and minimize damage.
- Collaborated with dispatch teams to coordinate timely deliveries and address logistical challenges.
Delivery Driver
FedEx Ground
10.2020 - 08.2021
- Ensured timely and accurate deliveries to residential and commercial locations.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed navigation routes effectively to optimize delivery schedules.
- Assisted in training new drivers on operational procedures and safety protocols.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
High School Diploma -
Pinson Valley High School
6895 AL-75, Pinson, AL 3512605-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Sales strategies
- Customer rapport
- Strategic planning
- Sales reporting
- Employee performance evaluations
- Orientation and training
- Active listening
- Multitasking
- Organizational skills
- Problem resolution
- Professional and courteous
- Meeting facilitation
- Google drive
- Promotional planning
Certification
CDL - Class A Driver
Drivers License
Firearms License
Timeline
Assistant Manager
Tire Kingdom
09.2024 - Current
Flatbed Truck Driver
Western Express Trucking
07.2022 - 05.2024
CDL Class A Truck Driver
Schneider
09.2021 - 05.2022
Delivery Driver
FedEx Ground
10.2020 - 08.2021
High School Diploma -
Pinson Valley High School