Lambros Kapetanakis
Charlotte,NC
Summary
Dynamic leader and strategic thinker, excelled at Carmellas Pizza by enhancing team collaboration and customer satisfaction. Expert in safety compliance and client relationship building, I spearheaded operational improvements, significantly boosting efficiency and service quality. Renowned for exceptional communication and problem-solving skills, I consistently deliver projects on time, ensuring high standards of performance and client loyalty.
Overview
25
25
years of professional experience
Work History
FOH/BOH Independent Contrator
Gig Pro
07.2022 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Assisted in setting up and breaking down kitchen stations.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleaned and maintained work areas, equipment and utensils.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Manager of Operations
Carmellas Pizza
03.2023 - 08.2024
- Established positive and effective communication among FOH staff and produced daily statements towards staff to adhere to proper organizational tasks covering leadership, and delivering mental focus on motivating forwarded towards adapting to proper work ethics to reconstruct unpractical past negatives of previous customer reviews, miscommunications, and poor customer service.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks to deliver highest customer service.
Lead Line Cook
Vassilios's Italian Kitchen
10.2022 - 04.2023
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict adherence to food safety regulations by regularly sanitizing workstations and monitoring cooking temperatures for optimal results.
Line Cook 3/Seasonal Worker
Orions Roof Top/Marriot International
03.2022 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Collaborated Executive Chef Hishashi Araki and with team members to to execute menus specifications per dish also maintained a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
BOH Line Cook/Pool Bar Manager
Royal Olympic Hotel
02.2005 - 09.2009
- Maintained high standards of cleanliness, resulting in a consistently top-rated health inspection score.
- Enhanced kitchen efficiency by streamlining food preparation processes and organizing workstations for optimal performance.
- Supported restaurant revenue growth by participating in promotional events and catering services when necessary.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Owner/Manager on Duty
Locust Famiy Restuarant
02.1995 - 06.2003
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Science - Graphic Design/Multimedia Web
Art Institute of Charlotte
Charlotte, NC06.2003
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Customer Support
- Online tutoring
- Decision-Making
- Multitasking
- Excellent Communication
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Active Listening
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Idea Development and Brainstorming
- Reliability
- Team Collaboration
- Team Leadership
- Effective Communication
Certification
- Food Handler Serve Safe
- Food Manager Serve Safe
- Workplace Serve Safe
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Manager of Operations
Carmellas Pizza
03.2023 - 08.2024
Lead Line Cook
Vassilios's Italian Kitchen
10.2022 - 04.2023
FOH/BOH Independent Contrator
Gig Pro
07.2022 - Current
Line Cook 3/Seasonal Worker
Orions Roof Top/Marriot International
03.2022 - 09.2022
BOH Line Cook/Pool Bar Manager
Royal Olympic Hotel
02.2005 - 09.2009
Owner/Manager on Duty
Locust Famiy Restuarant
02.1995 - 06.2003
Associate of Science - Graphic Design/Multimedia Web
Art Institute of Charlotte
Similar Profiles
Jeanette CastanonJeanette Castanon
Bartender at Gig ProBartender at Gig Pro
Alreem AlfalasiAlreem Alfalasi
Risk Management Manager at GIG GULF Insurance CompanyRisk Management Manager at GIG GULF Insurance Company
Michelle SartainMichelle Sartain
Membership Director at Gig Harbor Cooperative SchoolMembership Director at Gig Harbor Cooperative School
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf