Lamecia Butler
Professional Truck Driver/Team Manager
Dalzell,SC
Summary
- Recent graduate with excellent research, technical, and problem-solving skills.
- Highly effective in motivating and supervising employees.
- Excellent interpersonal and communicational skills.
- Detail-oriented and able to learn new concepts quickly.
- Well-coordinated and organized in handling all customer, documentation, and business needs.
Overview
23
23
years of professional experience
18
18
years of post-secondary education
Work History
Professional Truck Driver
Crete Carrier
Lincoln, NE
08.2023 - Current
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Verified load against shipping papers to ensure accuracy of shipment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Professional Truck Driver
J.B. Hunt
Lowell, Arkansas
07.2013 - 08.2023
- Managed unexpected emergencies and route changes with calm and professionalism.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Maintained updated knowledge through continuing education and advanced training.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Worked well in team settings by motivating and encouraging co-workers with effective solutions to problems.
Professional Truck Driver
C. R. England
Salt Lake City, UT
03.2012 - 03.2013
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter, SC
01.2011 - 05.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Professional Truck Driver
Schneider National Trucking
Green Bay, WI
04.2008 - 12.2009
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Verified contents of inventory loads against Bills of Lading.
Professional Truck Driver
Swift Transportation
Phoenix, AZ
11.2005 - 02.2008
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Customer Service Team Manager
Sitel Corporation
Savannah, GA
01.2001 - 11.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and implemented customer service policies and procedures.
- Evaluated customer service staff performance and provided constructive feedback.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Education
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ 04.2007 - 11.2023
Associate of Science - Office Administration: Business
Katharine Gibbs Business School
New York, NY 11.1998 - 12.1999
Skills
- Performance Coaching
- Customer Service
- MS Office and Computer Skills/Knowledge
- Training and Development
- Team Leadership
- Route Planning and Management
- Cargo Handling
- DOT Compliance
- Problem-Solving Capabilities
References
References available upon request.
Timeline
Professional Truck Driver
Crete Carrier
08.2023 - Current
Professional Truck Driver
J.B. Hunt
07.2013 - 08.2023
Professional Truck Driver
C. R. England
03.2012 - 03.2013
Customer Service Representative
Sykes Enterprises, Incorporated
01.2011 - 05.2011
Professional Truck Driver
Schneider National Trucking
04.2008 - 12.2009
Bachelor of Science - Management
University of Phoenix
04.2007 - 11.2023
Professional Truck Driver
Swift Transportation
11.2005 - 02.2008
Customer Service Team Manager
Sitel Corporation
01.2001 - 11.2005
Associate of Science - Office Administration: Business
Katharine Gibbs Business School
11.1998 - 12.1999