Lameck Muyinda
Loss Prevention Agent
Doha
Summary
Highly accomplished and experienced Loss Prevention Professional with a record of success guiding all aspects of security and loss prevention for world-class organizations. Consistently recognized by management and called upon to improve organizational effectiveness and efficiency through leadership that aligns the business processes and customer requirements to realize cost savings, performance objectives, and sustain strategic flexibility. Adept at quickly and efficiently resolving pressing safety/ security issues with a deliberative and strategic approach, while consistently identifying and deploying insightful and cost-saving process improvements. Widely recognized as a quick learner and articulate communicator with excellent organisational and interpersonal skills. Proven skills utilized in directing the efforts of cross-functional teams and cross-discipline resources. A builder of high-performance technical and business projects and a natural team leader, mentor, and motivator who thrives in environments requiring a high-level strategist and a big-picture thinker. Technical experience in developing leading-edge solutions. Career Objective Responsibility for investigating theft, implementing initiatives to control losses, ensuring that security protocols are working effectively and conducting audits to uncover safety or security risks plus Making apprehensions while working with law enforcement agencies during investigations. and fully understand the relevant state and federal laws. Core Competence High performance strategies High speed execution Absolute Accountability Personal Integrity The ongoing challenges. Professional Skill Measuring loss prevention performance Excellent leadership skills Relationship Building Dedicated to excellence Passion Customer service Analytic and data driven mind set Proactive in Surveillance cameras monitoring Motivating
Overview
8
8
years of professional experience
Work History
CCTV Operator
Qatar Duty Free / Qatar Airways
01.2014 - Current
- Assist with identifying and reporting rework and non-conforming issues
- Investigates inventory shortages and resolves issues
- Listen to other employee's and supervisor's suggestions, complaints, problems, safety concerns, and recommendations, evaluate each and then devise and implement plan of action based on that evaluation
- Provide assistance to customers, employees, and visitors in courteous and professional manner
- Be motivated and work productively
- Study and understand Project Quality Plan documents, contract and other quality documents that pertain to assigned scope of work
- Training new hires and ensure there aware of differences between working in law enforcement/military and working in security
- Conducting various audits within different stores to ensure losses are minimised
- Help in hiring security with good business standards and ability to learn company operations as well as theft mitigation
- Encourage practice and recognize success of prevention technique recoveries
- Assists in development of security systems including manual and digital applications
- Train and require continued training on all aspects of business operation, including continual inventory process, price changes, markdowns, seasonal changeovers, DSD and receiving processes, POS system operation
- Reviewing staff activities when required by management
- Reviewing staff variances and notifying management to come up with a solution
- Conducting spot checks on various TILLS to ensure system and sales match
- Conducting high-value spot checks on Jewelry,fashion, and other products to ensure items received by staff match with that directed by suppliers
- Checking counting sheets provided to staff if they has been updated well.
LOSS PREVETION HARVEY NICHOLS
- MALL OF EMIRATES
- Focusing on increasing the sales in Harvey Nichols store
- DUTIES AND RESPONSIBILITES:
- Providing defence against retail shrinkage happing by shop lifting
- Monitored and led investigations and research to identify equipment, systems, operations, policies, procedures, contracts, or personnel that are the source of company losses
- Providing protection to employees and customers in place
- Checking the fitting rooms and other physical space
- Operating surveillance and staying alert for customers who act suspicious in some cases
- Procedures in opening and closing stores
- Interrogating and detaining suspects when theft is in place and preparing to testify against them in court
- Supervising CCTV operators and guards in Harvey Nichols
- Ensure to complete all reports related to incidents and investigation for loss prevention
- Prepare to review and complete all paper work associated to audits plus other shortage control programme
- Maintain public order at assigned premises
- Respond to all emergency conditions like safety hazards fire threat to life or property
- Coordinating medical surveillance agenda inclusive of audiometric drug as well as alcohol testing
- Coordinate cross-functional corporate functions in the development and implementation of solutions that meet the businesses’ LP requirements
- Design programs to raise awareness of LP and managers’ role in minimizing risk
- Develop training tools to ensure managers understand potential areas of exposure and process gaps
- Reduced inventory shortage
- Security supervisor world trade centre command control
- DUTIES AND RESPOSIBILITIES
- Responsible on day to day activities of control room and security
- Responsible in receiving Merchandise and dispatching the remaining back to suppliers
- Responding to emergency situations as they happen
- Ensuring a site is a safe and pleasant environment for our customers at all times
- Detecting, resolving and reporting any security breaches
- Assigning tasks and duties to an entire security team
- Investigating security breaches and incidents
- Making sure that security personnel have a full understanding of their duties
- Transporting security staff to and from sites
- Services, particularly CCTV surveillances well dispatching and call taking
- Responsible for all access control system in the area
- Provide control ,monitoring and integrated functioning of DVR system
- Keeping the client and duty manager posted at each and every incident and seek for instructions
- Monitoring of all the area from CCTV cameras and record all activities related to operations for records and
- Follow up and manage the service providers for the maintenance activities ensuring operational integrity is maintained
- Follow up emergency response plan and create case by case break down instruction and action plan
- Report ,follow up and make sure that police provides green paper if there is any property damaged during accident in order to prevent loses
- Team work
- Adaptability
- Understanding the area operation
- Receiving the reports and responding to orders issued by department of labour inspectors
Security Supervisor
Port Jabel Ali
- (DP)
- Ensuring that ship security assessment is carried out
- Arranging for internal audit and review of security activities
- Enhancing security awareness and vigilance
- Ensuring effective communication and cooperation between ship security officer and relevant port facility security officer
- Ensuring consistency between security requirement and safety requirements
- Monitoring surveillance to avoid illegal access in the premises
- Following up the procedure of evacuation to ensure orderly and safe emergency
- Ensuring that the security measures and procedures are in effect, inspection identification check ,monitoring equipment’s
- Conducting security drills and exercises with port facilities
- Recognition and detection of weapons, dangerous substances and behaviours of personals most likely to threaten security
- Detecting, resolving and reporting any security breaches
- Assigning tasks and duties to an entire security team
- Transporting security staff to and from sites
- Responding to emergency situations as they happen
- Languages spoken
- English and Swahili
- Declaration
- I here by declaring that the above provided information is true and I promise to work hard to reach employers demands and satisfaction of the end users of the service.
Security Supervisor Command and Control Center
World Trade Center
Dubai
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, andhandled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly, and escalated major issues to thesupervisor.
Education
Certificate in Security Systems Operating
Dubai Police Academy
United Arab Emirates 07.2012
International Award For Security Personnel
Dubai Police Academy
United Arab EmiratesHealth And Safety
High Field International
UAEFirst Aid
High Field International
United Arab Emirates 04.2012
Uganda Certificate of Education -
Kasubi Secondary School
Uganda 11.2003
Skills
- Crisis Management Plans
- Criminal Investigations
- Threat Detection
- Measuring loss prevention performance
- Excellent leadership skills
- Relationship Building
- Dedicated to excellence
- Detailed Activity Logs
- Evidence Collection
- Customer service
- Analytic and data driven mind set
- Proactive in Surveillance cameras monitoring
- Motivating
- Basic First Aid
Timeline
CCTV Operator
Qatar Duty Free / Qatar Airways
01.2014 - Current
LOSS PREVETION HARVEY NICHOLS
Security Supervisor
Port Jabel Ali
Security Supervisor Command and Control Center
World Trade Center
Certificate in Security Systems Operating
Dubai Police Academy
International Award For Security Personnel
Dubai Police Academy
Health And Safety
High Field International
First Aid
High Field International
Uganda Certificate of Education -
Kasubi Secondary School