LAMEES HAKEEM
Richmond,US
Summary
In all my work experience, I have embraced challenges with enthusiasm, cultivated strong interpersonal skills, and continuously sought opportunities for growth and improvement. As I seek new opportunities, I am eager to leverage my diverse skill set and unwavering commitment to excellence in delivering exceptional service and contributing to the success of any team or organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Sinés
06.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Front Desk Manager
Virginia Surgical Center
10.2020 - 03.2023
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Streamlined check-in and check-out processes for smoother guest experience.
- Mentored and trained new hires, fostering supportive work environment that facilitated professional growth.
Receptionist
ATS Electronics
05.2016 - 04.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
Receptionist
Chantilly Medical Center
05.2016 - 04.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Optician
Visual Health Doctors Of Optometry
04.2018 - 11.2018
- Improved customer satisfaction by providing personalized eye wear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Dental Assistant
Alexandria Smiles Dentistry
11.2017 - 12.2017
Volunteer
Luxxery
07.2015 - 08.2015
- Shadowing surgeons
- Used strong interpersonal communication skills to convey information to others.
Education
Some College (No Degree) -
Northern Virginia Community College
Annandale, VABachelor of Science - Psychology
Virginia Commonwealth University
Richmond, Virginia05.2024
High School Diploma -
Madison High School
Vienna, VA01.2017
Skills
- Customer Service
- Sales Expertise
- Problem-Solving
- Administrative Skills
- Adaptability
- Leadership Skills
Certification
- Lifeguard Certification through Ellis
- PRP and PDO threads through Empire Medical
Timeline
Waitress
Sinés
06.2023 - Current
Front Desk Manager
Virginia Surgical Center
10.2020 - 03.2023
Optician
Visual Health Doctors Of Optometry
04.2018 - 11.2018
Dental Assistant
Alexandria Smiles Dentistry
11.2017 - 12.2017
Receptionist
ATS Electronics
05.2016 - 04.2021
Receptionist
Chantilly Medical Center
05.2016 - 04.2020
Volunteer
Luxxery
07.2015 - 08.2015
Some College (No Degree) -
Northern Virginia Community College
Bachelor of Science - Psychology
Virginia Commonwealth University
High School Diploma -
Madison High School