Lamees Hamdan
Summary
Dedicated team member with excellent experience in administrative tasks and meeting clients needs with cultural humility and awareness. Well-versed in verifying data accuracy and maintaining filing systems. Effective under pressure and in stressful situations,
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Management and Tutor Coordinator Intern
Literacy Source
09.2023 - 06.2024
- Interact and assist immigrant and refugee students in applying for resources with compassion and care.
- Assess eligibility for public assistance programs and refer students to support services
- Serve as an interpreter for Arabic students for the citizenship program
- Collaborate with clinical team members to ensure clients receive proper assistance, Supervise Work Skills Tutoring program by successfully matching, and monitoring student progress. Maintained and update relevant data on Apricot
- Enhanced tutoring program effectiveness by implementing comprehensive assessments and check in with tutors and students.
Resident Services Intern
Bellwether Housing
09.2022 - 06.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Organized and co-lead events and activities that promoted community engagement, well-being, and learning, provided socio-emotional support for residents, assisted residents with applications to secure needed services
- Scheduled meetings with residents, followed up with the client, recorded case notes, maintained confidentiality.
- Participated in weekly meetings and community events to connect and gain insights on resident's needs and interests.
Data Entry Assistant
Institute for Learning & Brain Sciences
- Managed data entry and database by entering, verifying, and updating participants' information using MS Access, complied with HIPPA requirements, answering email inquiries from adults who express interest in joining the Participant Pool, filing, and shredded documents past retention date, collected mail from mail room, opening, and sorting mail.
Women's Advocacy & Empowerment Intern
Women's Center for Legal Aid and Counseling
10.2022 - 12.2022
- Conducted research, compiled data, and prepared monthly reports.
- Completed questionnaires on women's mental and social well-being over the phone, and gathering feedback on quality of services
- Answered secure phone line, and directed clients to legal counsel or counselor for specific concerns
- Sorted and organized files, spreadsheets, and reports. Transferred concrete data into a database.
Front Desk Assistant
UW Sociology Administration
10.2021 - 01.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport
- Photocopied, scanned, distributed, and routed mail, stocked office supplies, coordinated room reservation, and scheduled advising appointments
- Maintained a clean and organized workspace to support a welcoming atmosphere for guests.
Education
Master of Social Work -
University of Washington
Seattle, WA06.2024
B.A. Psychology -
University of Washington
Seattle, WA06.2019
Associate of Arts - Psychology
Green River College
Auburn, WA06.2017
Skills
- Microsoft Office Suite
- Strong Interpersonal Skills
- Dedicated team-member
- Detail-oriented
- Time management
- Problem solving
- Relationship Building
- Cultural Humility
Certification
Dean's List UW / Spring 2020
Microsoft Excel & PowerPoint Certification - CTE / 2014
HIPAA Compliance Certification (Protecting Patient Information) - UW Medicine/ 2023
Timeline
Case Management and Tutor Coordinator Intern
Literacy Source
09.2023 - 06.2024
Women's Advocacy & Empowerment Intern
Women's Center for Legal Aid and Counseling
10.2022 - 12.2022
Resident Services Intern
Bellwether Housing
09.2022 - 06.2023
Front Desk Assistant
UW Sociology Administration
10.2021 - 01.2022
Data Entry Assistant
Institute for Learning & Brain Sciences
Master of Social Work -
University of Washington
B.A. Psychology -
University of Washington
Associate of Arts - Psychology
Green River College