Lameisha Respert
Loganville,GA
Summary
Customer-focused professional with 10+ years of experience in customer service and leadership within the rental car and retail industries. Proven ability to manage daily operations, open and close facilities, oversee scheduling, train and develop employees, and ensure consistent adherence to company policies and labor guidelines. Recognized for delivering strong customer experiences, improving operational efficiency, supporting sales goals, and fostering a positive, professional workplace culture through clear communication and effective team leadership.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Avis Budget Group Inc.
10.2015 - Current
- Manage day-to-day operations, overseeing inventory accuracy, vehicle inspections, and order processing to enhance customer satisfaction and operational efficiency.
- Train, coach, and motivate team members to meet company standards and exceed performance goals.
- Facilitate positive customer experiences by addressing rental vehicle needs, billing concerns, and resolving issues promptly.
- Monitor team progress, enforce deadlines, and implement new work procedures to optimize workflows.
- Conduct interviews and assist in the selection and onboarding of new team members to strengthen operational capacity.
- Responsible for opening and closing the store daily, ensuring all operational and security procedures were completed.
- Served as a key point of communication between frontline staff and senior management, delivering timely, accurate information to support operational and strategic decisions.
Remote Customer Service Representative
Bakkt LLC / Wells Fargo Rewards
10.2022 - 08.2023
- Delivered high-quality customer support via voice, email, and chat to resolve booking, billing, and navigation issues.
- Assisted customers with online self-booking to increase digital engagement and reduce support requests.
- Reported customer feedback and system issues to improve service delivery and site functionality.
- Managed open issues from initiation through resolution, ensuring customer satisfaction.
Teller
Wells Fargo
09.2018 - 09.2020
- Processed cash withdrawals, deposits, and vault transactions, maintaining a zero-error rate.
- Promoted bank products and services, consistently meeting sales goals through consultative customer engagement.
- Adhered to security procedures and guidelines to protect sensitive customer and financial data.
- Managed and balanced up to $20,000 in daily transactions, ensuring accuracy and compliance.
Customer Service Representative
Amazon
12.2015 - 04.2016
- Handled high-volume inbound calls, addressing billing inquiries and resolving customer concerns with a focus on de-escalation and issue resolution.
- Processed payments and assisted customers in setting up payment options, ensuring a smooth billing experience.
- Supported end-users by promptly following up on complaints and providing effective solutions to drive customer satisfaction.
Education
Certification -
Georgia Piedmont Technical College
Clarkston, GAHigh School Diploma - General Studies
Parkview High School
Skills
- Talent Acquisition
- Microsoft Office
- Call Center Technologies
- Schedule Coordination
- Conflict resolution
- Customer Issue Resolution
- Inventory Management Systems
- Adaptive Team Collaboration
- Decision-making
- Time management
Timeline
Remote Customer Service Representative
Bakkt LLC / Wells Fargo Rewards
10.2022 - 08.2023
Teller
Wells Fargo
09.2018 - 09.2020
Customer Service Representative
Amazon
12.2015 - 04.2016
Assistant Manager
Avis Budget Group Inc.
10.2015 - Current
Certification -
Georgia Piedmont Technical College
High School Diploma - General Studies
Parkview High School