Summary
Overview
Work History
Education
Skills
Timeline
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LAMEITHA THOMPSON

Atlanta,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

MGK Logistics LLLP
04.2020 - Current
  • Cross trained in multiple departments to know all company needs and train new employees
  • Processed customer service requests via phone support and email support
  • Audited internal data and processes to identify and manage initiatives, improving business performance
  • Worked with internal teams to understand business needs and changing strategies.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Accomplished multiple tasks within established timeframes.

Call Center Customer Service Representative

Georgia Department Of Revenue
05.2019 - 03.2020
  • Performed administrative tasks and assisted in executing business solutions
  • Successfully entered data into the company database and validated the accuracy of valuable company information
  • Used and analyzed data from automated information aggregators to update the database
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Retail Manager

Airport Wireless
03.2007 - 05.2019
  • Assisted staff with resolving complex customer issues and implementing targeted solutions
  • Assisted customers by providing confirmations, answering questions and offering general information.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained and developed new employees for ease of transition into team.
  • Completed daily paperwork and computer entry of sales data as established by management.

Education

No Degree - Cosmetology Education

Atlanta Beauty & Barber Academy
Atlanta, GA

Skills

  • Efficient and Detail-
  • Oriented
  • Technical Support
  • Supervisory Experience
  • Email Support
  • Understanding Customer Needs
  • Creative Problem Solving
  • Call Documentation
  • Order and Refund Processing
  • Data Entry
  • CRM Software
  • LiveChat Support
  • Microsoft Office
  • Billing
  • Report A
  • Report Analysis
  • Meeting Minutes
  • Cash Deposit Preparation
  • Customer Service

Timeline

Administrative Assistant

MGK Logistics LLLP
04.2020 - Current

Call Center Customer Service Representative

Georgia Department Of Revenue
05.2019 - 03.2020

Retail Manager

Airport Wireless
03.2007 - 05.2019

No Degree - Cosmetology Education

Atlanta Beauty & Barber Academy

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LAMEITHA THOMPSON