Provided crisis intervention, emotional support, and safety planning to domestic violence victims throughout the order of protection process and court advocacy service
Maintained an intensive caseload of 10 – 15 clients and provided advocacy service for clients and their families
Planned, developed, and facilitated awareness programs and skyrocketed target reach through various marketing tactics; increasing program participation by approximately 22%
Managed patient records through multiple databases and ensured timely submission of documentation and data integrity of programs
Assisted the program coordinator with crisis calls, shelter placement, and administering weekly staff development meetings
Enhanced community partnerships with Haven House and developed an updated referral list of community resources
Substitute Teacher
Kelly Service
07.2015 - Current
Provided oversight to day-to-day activities within the classroom while preserving a safe and productive environment for staff and students
Administered and proctored examinations and tests for a classroom of 10 to 30 students
Worked with teachers and school administrators to create strategic plans to increase student engagement and academic performance
Managed classroom of approximately 25 students and addressed behavioral issues with students and reported extensive behavioral issues to administration
Assessed student comprehension of curriculum and implemented strategies to improve understanding of course materials
Slot Attendant
Water View Casino & Hotel
07.2003 - Current
Provided premier customer service, including greeting customers and responding to customer inquiries for approximately 200 customers daily
Trained new and current attendants on company policies and procedures, customer service, and provided constructive performance evaluations to improve the quality of service
Collaborated with managerial staff to coordinate and plan events to increase consumer retention increasing customer traffic
Managed cash-wallets and payout process to deliver customer winnings promptly and efficiently
Assessed company productivity and suggested new strategies to members of management to skyrocket service quality and customer experience