Accomplished finance professional with a proven track record at CenturyLink, enhancing budget forecasting and customer satisfaction through strategic planning and exceptional communication. Skilled in SAP and fostering team collaboration, consistently delivering results by implementing innovative solutions and driving operational excellence.
Hi, I’m
Lameka Reed
Customer Finance Representative
Shreveport,LA
Summary
Overview
14
years of professional experience
Work History
Lumen Technologies
Business Finance Customer Representive II
10.2008 - 04.2022
Job overview
- Improved budget forecasting accuracy through meticulous analysis of historical data and market trends.
- Created user-friendly financial dashboards that simplified complex data for non-financial stakeholders.
- Managed company cash flow effectively to ensure timely bill payments and optimal working capital levels.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
CenturyLink
Team Lead
10.2016 - 04.2021
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Centurylink Qwest Merger
Customer Finance Representative
10.2013 - 04.2018
Job overview
- Negotiated favorable terms with clients facing financial difficulties, protecting company interests while supporting customers through challenging circumstances.
- Enhanced company''s credit policies with thorough risk assessments and detailed client evaluations.
- Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
- Provided exceptional customer service, handling disputes professionally and efficiently to maintain positive client relations.
- Coordinated closely with other departments in resolving interdepartmental discrepancies or conflicts affecting customer billing.
- Reduced delinquency rates by creating customized payment plans tailored to individual client needs.
- Conducted regular account reviews to identify potential issues early on, minimizing financial risks for the company.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Educated customers on available financing options, empowering them to make informed decisions regarding their account management.
CenturyTel
Customer Service Representative
10.2008 - 04.2013
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
American InterContinental UniversitySchaumburg, IL
Bachelor Of Business Administration from Business Administration
University Overview
Eastern College of Health VocationsLittle Rock, AR
Medical Assistant from Medical Office Assistance
University Overview
Skills
- Variance Analysis
- Quality Assurance
- Strategic Planning
- Microsoft Office Suite
- Forecasting and planning
- Negotiation
- SAP
- CRM Systems
- Web-based reporting tools
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Interpersonal Skills
- Documentation
- Professionalism
- Time management abilities
Timeline
Team Lead
CenturyLink
10.2016 - 04.2021
Customer Finance Representative
Centurylink Qwest Merger
10.2013 - 04.2018
Business Finance Customer Representive II
Lumen Technologies
10.2008 - 04.2022
Customer Service Representative
CenturyTel
10.2008 - 04.2013
American InterContinental University
Bachelor Of Business Administration from Business Administration
Eastern College of Health Vocations
Medical Assistant from Medical Office Assistance