LAMEKA WEBSTER

Key Contributions & Accomplishments

• Lead and design an integrated project team (IPT) model to be used on the VA Cerner deployment
• Present and coach program members on the IPT model
• Drive process improvement opportunities to create efficiencies in the program through lessons learned
• Standardize approaches and communication plans across the program
• Communicate with executive leadership on program risk, issues, lessons learned
• Create standard operating procedures and processes for the program
• Coordinate cross-functional teams to determine timely delivery and compliance of project requirements.
• Develop and lead multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
• Partner with project team members to identify and quickly address problems.
• Collaborate with leadership on process improvement opportunities and key initiatives needed for the program
• Drive tooling alignment with the Oracle acquisition

Key Contributions & Accomplishments

• Provided guidance for draft Performance Work Statements for work valued over $17M
• Researched, reviewed, and provided training materials for team members regarding PowerBi transition, constructing Standard Operating Procedures, and navigating vast intern Cerner resources
• Drafted and implemented Standard Operating Procedures for internal team organization and knowledge management
• Managed Business Operations for Innovation Workstream under Task Order 37 including lessons learned, financial management, and supported program management reviews
• Established Orientation training program for new associates to both Cerner and new to Innovation.

Key Contributions & Accomplishment

• Strategically developed a sustainment electronic health record training program for Veterans Affair (VA)
• Outlined, negotiate contracting agreements, and requirements to execute the training plan
• Managed over 3 million in budget
• Created several jobs/positions under the program
• Defined roles and responsibilities for Cerner training resources
• Managed and set expectations for associates in the program
• Oversight and managed resources and schedules
• Created various internal and external processes
• Managed program to various timelines and execution
• Managed internal and external executive relationships
• Led and presented client sessions/meeting
• Hosted internal team meetings
• Provided status reports and deliverables to VA executive leadership
• Managed risk and escalations by creating mitigation plans and resolutions.

Key Contributions & Accomplishments

• Coordinated departmental and cross-functional teams to deliver timely, high-quality projects such as; Quality Reporting, EHcQM, EPcQM, Process Improvement, Performance Excellence, Infection Control
• Strategized integration points for Performance Excellence and Healthe Intent solutions
• Managed the day-to-day activities of each project ensuring high client satisfaction by producing on or under budget
• Gained control of the engagement from the sales team to ensure seamless transition to implementation
• Analyzed key performance metrics to identify areas of opportunity for organizations leveraging the DMAIC methodology
• Implemented process improvement initiatives for organizations to achieved value from Cerner solutions including gain shares
• Created engagement plan and collaborated with Resource Management to procure resources
• Managed the delivery of multiple project initiatives ensuring world class service is delivered to the client
• Planned, organized, directed, controlled, and delivered project deliverables in alignment with the client’s expectations and business needs
• Consistently applied organization’s methodology, standard tools and processes to execute the engagement and manage scope in a way that focuses on the quality of the delivery
• Managed engagement expenses according to plan and participated in financial management of the engagement.

PROJECT ASSOCIATE RESPONSIBILITIES

• Provided regular and timely performance feedback for a team of 35+ associates – coaches them for success in exceeding performance expectations
• Responded and supported project team escalations and creates an environment of open collaboration to identify resolutions
• Provided reviews for associate performance appraisals in accordance with Cerner’s performance management philosophy and processes
• Recognized and rewarded associates’ contributions on an ongoing basis
• Responsible for all associates assigned to their engagements on a full-time/permanent basis.

CLIENT RELATIONSHIP MANAGER

• Managed successful projects such as, Intermountain Health Care, Ascension Health, Trinity, Health South, Columbus Regional, Nanticoke, San Juan Regional, University of Missouri, Life Point (in progress)
• Strategized with client leadership up to and including C-Level Executives, to identify engagement opportunities and build vision for Quality and Patient Safety and Population Health
• Participated in ongoing sales activities and maintains consistency from initial scope through completion
• Integrated with Cerner across all venues, levels and organizations to provide seamless execution of all client initiatives (One Cerner)
• Ability to adapt consulting, communication, and presentation skills to clients as necessary.

Key Contributions & Accomplishments

• Successfully managed and lead the Infection Control team to a successful implementation for Intermountain Health Care
• Took ownership and the lead in standardizing Admission History process across all solutions for Intermountain Health Systems
• Demonstrated broad solution knowledge and acted as subject matter expert on projects for several solutions, such as, MPages, iView, Activity View, Care Compass, Patient Access List, Interdisciplinary Plans of Care, Nurse Witness settings, Powerforms, Multi/Single patient task list, Tasking, Care sets, CPOE (orders, order sentences, power plans), Therapies Workflow, and Core Applications
• Implemented and consulted on technical nursing solutions at different organizations.

• Gained Increased responsibilities when promoted from Loan Counselor to Loss Mitigation Specialist
• Received several acknowledgements for providing exceptional customer service
• Counseled current and delinquent customers regarding the loan modification process
• Reviewed and approved workout plans on loans such as Repayment Plan Agreements
• Processed and obtained the necessary documents to complete (HAMP) and (Non-HAMP) loan modifications in ModTrack
• Minimized corporate losses by reducing delinquencies and preventing foreclosures
• Held knowledge of, and adherence to, FCRA guidelines, the FDCPA guidelines and all Loss Mitigation process/procedures and guidelines
• Received escalated calls to obtain required documents and forward the HAMP loan modification process to the next step of completion
• Performed financial analysis of income, monthly obligations, and any other information Loan modification processor
• Assigned to work special projects related to extremely delinquent loans
• Volunteer programs (outreach program, heart walk, food bank)
• Experienced in a variety of systems such as Lsams, Radar Advantage, Radar Gold, and Cmdr.