Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAMERIKA WALLACE

NEW ORLEANS,UNITED STATES

Summary

Experienced support specialist with a diverse background in medical assistance, behavioral health, and retail management. Focused on enhancing communication and life skills for individuals of all ages. Skilled in customer service, behavioral therapy, and crisis intervention, utilizing evidence-based methods to drive measurable improvements. Passionate about supporting individuals and dedicated to continuous professional growth and skill expansion.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Jental Labz
03.2023 - Current
  • Participated in ongoing training sessions, staying current on best practices in clinical medical assistance.
  • Aided in the development of new clinic workflows that improved overall operational efficiency.
  • Administered medications under supervision, adhering to safety protocols and dosage guidelines.
  • Facilitated effective communication between patients and providers by serving as a liaison during appointments.
  • Enhanced patient experience by providing exceptional clinical and administrative support to medical staff.
  • Promoted a safe environment for both patients and staff members through adherence to infection control standards.
  • Contributed to a positive healthcare environment by maintaining clean and organized treatment areas.
  • Provided compassionate care to patients, addressing concerns and answering questions during visits.
  • Collaborated with interdisciplinary teams, ensuring optimal patient care throughout internships.
  • Streamlined patient check-in process, ensuring accurate documentation and timely service.
  • Demonstrated adaptability and quick learning ability when tasked with various responsibilities across different departments.

UNIT SECRETARY

Ochsner Medical Center
11.2021 - 11.2022
  • Coordinated patient care with all medical personnel
  • Streamlined admin processes, reducing paperwork and consent for medical procedures
  • Maintained accurate patient records, ensuring compliance
  • Organized unit patients files, personal protective equipment, charts, and stocked medical supplies in rooms
  • Assisted patients and families, improving satisfaction
  • Meticulously maintained patient records, ensuring full compliance with healthcare regulations and facilitating seamless information retrieval.
  • Orchestrated unit schedules, fostering optimal resource allocation and promoting a harmonious work environment for healthcare professionals.

BEHAVIORAL HEALTH TECHNICIAN

Trumpet Behavioral Health
01.2021 - 11.2021
  • Guide children aged 3-18 in communication and life skills, enhancing daily independence.
  • Implement therapeutic strategies, achieving notable improvements in non-verbal communication.
  • Collaborate with families to tailor interventions, ensuring consistent progress.
  • Focus on skill development, fostering significant behavioral advancements.
  • Utilize evidence-based methods, resulting in measurable behavioral improvements.
  • Telehealth and home health services to implement care management

SHIFT LEADER/MANAGER

RaceTrac Petroleum, Inc.
02.2019 - 01.2021
  • Led second shift ensuring cleanliness, stock levels, and operational efficiency.
  • Managed team to maintain store standards, resulting in improved customer satisfaction.
  • Implemented inventory checks, reducing stock discrepancies.
  • Facilitated smooth shift transitions, enhancing team collaboration.
  • Addressed operational issues promptly, minimizing downtime.

FRONT END CLERK/CASHIER

Rouses Supermarket
03.2017 - 07.2019
  • Handled cash transactions and money orders with precision and accuracy.
  • Ensured store readiness for opening, maintaining high operational standards.
  • Coordinated employee schedules, ensuring timely lunch breaks.
  • Routed phone calls efficiently to appropriate departments.
  • Verified and secured daily cash deposits promptly.
  • Managed cash transactions and money orders with precision, ensuring accurate handling of large sums and timely deposits.
  • Maintained store readiness and coordinated staff breaks.

Education

Bachelors of Science and Nursing -

Chamberlain University-Illinois
Houston
05.2027

High School or Equivalent - undefined

John Ehret High School
Marrero, LA
05.2017

Skills

  • Behavioral therapy
  • Medical terminology
  • EKG
  • Autism experience
  • Crisis intervention
  • Group therapy
  • Cash handling
  • Shift management
  • Customer service
  • Front desk
  • Venipuncture
  • Urine analysis
  • Data entry

Certification

  • BLS/CPR Certification
  • Certified Clinical medical assistant

Timeline

Certified Clinical Medical Assistant

Jental Labz
03.2023 - Current

UNIT SECRETARY

Ochsner Medical Center
11.2021 - 11.2022

BEHAVIORAL HEALTH TECHNICIAN

Trumpet Behavioral Health
01.2021 - 11.2021

SHIFT LEADER/MANAGER

RaceTrac Petroleum, Inc.
02.2019 - 01.2021

FRONT END CLERK/CASHIER

Rouses Supermarket
03.2017 - 07.2019

High School or Equivalent - undefined

John Ehret High School

Bachelors of Science and Nursing -

Chamberlain University-Illinois

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LAMERIKA WALLACE