Lamesha Anderson

• Performs confidential accounting duties that mainly consist of general bookkeeping, general-ledger, account reconciliations, daily and monthly bank account reconciliations, financial statement processing, year-end close processing, budgets, fixed assets, internal auditing and report compositions for management. Other related duties are to be performed as assigned.
• Participated in training sessions regularly to stay current on company offerings and customer service best practices.
• Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
• Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
• Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
• Maintained high levels of professionalism while managing multiple customer requests simultaneously.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

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• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
• Achieved high service level scores by effectively resolving customer issues during the first contact.
• Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Maintained high level of data integrity by consistently updating vendor information in the system accurately.
• Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
• Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
• Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
• Streamlined invoice processing by implementing efficient filing and tracking systems.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.