La'Mesha Harrison
Laurel,MD
Summary
To obtain a challenging position within an organization that will allow the ability to broaden a learning withing a specialize expertise. Secure a responsible employment position that will allow the potential to utilize the skills and expertise, while also making a substantial contribution to the organization’s development. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Human Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
38
38
years of professional experience
Work History
Human Services Administrator I
Maryland State Department of Human
Baltimore, MD
06.2020 - Current
- Directs or assists in direction of activities within the assigned human service program;
- Plans, organizes and supervises work of 30 assigned subordinate personnel;
- Reviews and assists in development of departmental policies and programs;
- Makes recommendations to director of the department concerning new or revised legislation affecting department;
- Promotes an positive working environment for department through frequent contact with interested groups and individuals;
- Represents department in a liaison capacity with officials of other agencies concerning administrative activities;
- Develops and implements rules, regulations, standards and controls for carrying out work of assigned program;
- Supervises preparation of the budget for assigned program:
Family Investment Supervisor I
Maryland State
Baltimore, MD
01.2018 - 06.2020
- Supervises one unit of workers involved in determining customer eligibility for Family Investment Administration (FIA) programs or quality control review of those determinations;
- Assigns work and reviews case records for completeness, accuracy, application of and compliance with State and federal policy, procedures, laws, rules and regulations;
- Plans and controls workload to assure quality of service;
- Analyzes work to determine causes of errors, and recommends and implements corrective actions, and policy and procedural changes when necessary;
- Trains staff in work management and technical areas of work;
- Interprets State and federal policy and procedures, laws, rules and regulations regarding public assistance programs;
- Records information in automated databases and classifies and codes errors for statistical analysis;
- Serves as advocate on behalf of customers;
- Meet with community groups, or State or federal staff as a representative of department;
- Prepare appeal packages or testify in administrative/appeals hearings;
- Make visits to customers’ homes to gather information
Assistant Supervisor
Maryland State Department of Social Services
Glen Burnie, MD
08.2016 - 01.2018
- Assigns and reviews work of and trains lower-level Family Investment Specialists in completeness, accuracy, application of and compliance with State and federal policies, procedures, laws, rules and regulations;
- Provides specialized services in Family Investment Administration (FIA) of Department of Human Resources in eligibility determination or quality control;
- Reviews cases processed by eligibility determination workers for Public Assistance, Medical Assistance, Food Stamps or other services in Family Investment Administration (FIA) of Department of Human Resources;
- For quality control, reviews eligibility determinations for accuracy and compliance with State and federal policies, procedures, laws, rules and regulations;
- Calculates income and resources to verify benefit category and level;
- Interviews clients to verify information in case records;
- Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations such as income, resources, residency and household composition;
- Contacts customers regarding discrepancies and refers questionable cases to fraud unit for further follow-up;
- Determines causes of errors in eligibility determinations and recommends corrective actions;
- Reviews reports and applies that information to review of eligibility determinations;
- Records and updates information in automated databases and classifies and codes errors for statistical analysis;
- May prepare appeal packages or testify in administrative and appeals hearings;
Appeals Specialist
Maryland State Department of Social Services
Annapolis, MD
04.2013 - 08.2016
- Hold Prehearings conference with each customer or customer representative prior to the hearing to clarify all aspects of the issue that the customer is appealing
- Prepare hearing summaries as, needed
- Represent the local department and other governmental agencies, which may have contributed to the decision a, at the administrative hearings
- Provide mass care and sheltering to surviving persons following a disaster affecting residents of the State of Maryland
- Coordinate with the Administrative Law Judge on the hearing date to coordinate cases on the docket and give testimony on the behalf of the department
- Apply State and Federal regulations to review the customer eligibility for Food Supplement Program, Medical Assistance, Temporary Cash Assistance, Emergency Assistance and Temporary Disability Assistance Program for residents of Maryland
- Prepare and send corrective actions request to the district managers and supervisors or record to have the case corrected with a certain time frame
- Provide recommendations to the supervisors regarding procedures
- Processed that may need to be reevaluated or revised, based on review of discovered errors.
Income Maintenance Specialist
Maryland State Department of Social Services
Glen Burnie, MD
12.2005 - 04.2013
- Determine eligibility and provide case management services for Family Investment Administration Programs in accordance with Federal, State, Local regulations
- Complete customer interviews and pend applications in all program’s areas, to included screening for expedites food stamps and processing expedited food stamps, within establishes time frames
- Determine eligibility timely, in accordance with established guidelines with Federal, State policy and procedures, in order to yield on-time rate
- Maintain payment accuracy within established guidelines measured by Supervisor Reviews, and Quality Control
- Complete and maintain caseload which includes daily activities, processing interim changes processing existing cases, narrating on CARES system with 24 hours
- Make collateral contact with outside agencies and other contacts related to client’s cases to determine eligibility
Community Services for Autistic Adults
Rockville, MD
07.2003 - 12.2006
- In Home Tech
- Developed Lesson plans and assessments
- Worked one-on-one with developmentally challenged student with autism
- Assisted child with reaching milestones in areas of self-care and preservation skills
- Supervise students on field trips and recreational activities.
Assistant Teacher
Phillips S.C.E
Laurel, MD
08.1999 - 12.2005
- Works with educationally/behaviorally challenged children and adolescents within level 5 placement
- Helped teacher maintain supportive learning environment that was often used as a model for other classrooms
- Works with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans
- Provide students with one-on-one instruction in array of subject areas
- Entrusted to manages classroom in teacher's absence
- Train new classroom Assistant Teachers
- Provide behavioral supports within classroom setting by enforcing behavioral system and maintaining and collecting data
- Supervise students to ensure safety, including, but not limited to bus and playground duty
- Maintain good communication with students, parents, relevant SCE staff, and appropriate staff outside of SCE as needed
- Participates in all training and in-service opportunities to maintain high standard of educational excellence.
Inclusion Support Staff
M-NCPPC
Laurel, MD
09.1996 - 09.2005
- Work one-on-one with children with special needs within recreational setting
- Correspond with parents, staff and administration on child’s weekly progress
American Caregivers
Rockville, MD
07.2003 - 08.2005
- In-Home Tech
- Developed Lesson plans and assessments
- Deliver effective instruction outside of non-school setting
- Effectively communicated student’s progress with parents and supervisor
- Supervise students on field trips and recreational activities.
Education
Bachelor of Science - Human Service/ Criminal Justice
University of Phoenix
Phoenician Arizona06.2016
Skills
- Creativity
- Interpersonal Skills
- Critical Thinking
- Problem Solving
- Public Speaking
- Customer Service Skills
- Reliable
- Staff Training
- Employee Performance Evaluations
Timeline
Human Services Administrator I
Maryland State Department of Human
06.2020 - Current
Family Investment Supervisor I
Maryland State
01.2018 - 06.2020
Assistant Supervisor
Maryland State Department of Social Services
08.2016 - 01.2018
Appeals Specialist
Maryland State Department of Social Services
04.2013 - 08.2016
Income Maintenance Specialist
Maryland State Department of Social Services
12.2005 - 04.2013
Community Services for Autistic Adults
07.2003 - 12.2006
American Caregivers
07.2003 - 08.2005
Assistant Teacher
Phillips S.C.E
08.1999 - 12.2005
Inclusion Support Staff
M-NCPPC
09.1996 - 09.2005
Bachelor of Science - Human Service/ Criminal Justice
University of Phoenix
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