Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lameshia Austin

Dania Beach,FL

Summary

Dynamic Dispatcher with proven expertise at SkyHop Global, adept at optimizing dispatch processes and enhancing customer relations. Demonstrated strong problem-solving and communication skills, consistently meeting performance metrics while reducing response times. Committed to teamwork and collaboration, fostering a supportive environment that drives operational success and improves service delivery.

Overview

8
8
years of professional experience

Work History

Dispatcher

SkyHop Global
07.2022 - 07.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 75-100 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Coordinated logistics for field units, optimizing routes for faster response times.

Temp Worker

PrideStaff
10.2021 - 01.2022
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
  • Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
  • Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
  • Strengthened client relationships, provided exceptional customer service and follow-up.
  • Strengthened community relations, organized and participated in local charitable events.

Secretary II

Broward Schools
06.2016 - 02.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Associate of Arts - Criminal Justice

Broward College
Fort Lauderdale, FL
12-2005

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Schedule coordination
  • Customer relationship management
  • Route navigation
  • Dispatching field personnel
  • Incident reporting
  • Conflict resolution
  • Traffic monitoring
  • Database management
  • Verifying coverage
  • Technical aptitude
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Map reading
  • Emergency protocols
  • Tracking systems
  • Geographical expertise
  • Workflow prioritization
  • Driver communication
  • Critical thinker
  • Call handling
  • Adjusting routes
  • Radio communication
  • Critical thinking
  • Multitasking Abilities
  • Effective communications
  • Organizational skills
  • Microsoft office
  • Excellent communication
  • Teamwork and collaboration
  • Dispatch recordkeeping
  • Route planning and adjustment
  • Paperwork processing
  • Relationship building
  • Workload management
  • Verbal communication
  • Speech clarity
  • Strategy development
  • Resource monitoring

Timeline

Dispatcher

SkyHop Global
07.2022 - 07.2024

Temp Worker

PrideStaff
10.2021 - 01.2022

Secretary II

Broward Schools
06.2016 - 02.2021

Associate of Arts - Criminal Justice

Broward College

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Lameshia Austin