Lameshia Guice
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Pantry Worker
4th Street Manna
02.2024 - Current
- Safeguarded Food health with strict adherence to food safety guidelines and sanitation protocols.
- Contributed to the Panty's reputation for exceptional food quality through meticulous attention to detail in presentation.
- Streamlined pantry operations by implementing proper storage techniques for perishable products.
- Developed strong teamwork skills while collaborating with diverse kitchen staff members on various projects and tasks.
- Maintained a clean and organized pantry area, ensuring a safe and sanitary work environment.
- Received positive feedback from both Food recipients and colleagues for consistently delivering excellent service standards.
- Displayed positive attitude, exuberant energy and a passion to maintain quality service.
- Lifted and carried heavy materials.
Childcare Provider
Self-employed
03.2017 - 08.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Customer Service Representative
Nike Clearance Store
02.2014 - 04.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Greeted customers with a pleasant demeanor and maintained a positive attitude providing a pleasant experience to all shoppers.
- Assisted with providing the appropriate shoe, active wear and accessories producing increased sales and customer satisfaction.
Conversationalist
California Conservation Corps
02.2011 - 07.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked in various weather and terrain.
- Performed heavy lifting, pushing and pulling while maintaining high energy and positive moral.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Janitor
Jani-King Janitorial Services
04.2009 - 02.2010
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
No Degree - Customer Care
CareAcademy
Online11-2024
No Degree - Cosmetology
Empire Beauty School
2978 N Alma School Rd #1-3, Chandler, AZ 8522412-2013
No Degree - Customer Service
WHEAT
Phoenix, AZ04-2013
High School Diploma -
SiaTech Academy
3100 Meadowview Rd, Sacramento, CA. 9583201-2009
No Degree - Retail Sales
Sacramento Job Corps
3100 Meadowview Rd, Sacramento, CA. 9583212-2008
Skills
- Reliability and punctuality
- Shelf stocking
- Heavy lifting
- Teamwork
- Customer service
- Problem-solving
- Time management
- Cleaning and sanitizing
- Organizational skills
- Effective communication
- Professionalism
Certification
- Retail Sales
- Customer Service
- Basic First Aid
- Professionalism: Communication & Cultural Competency
- Clients' Rights, HIPPAA & Elder Abuse Prevention
- Cosmetology
Timeline
Food Pantry Worker
4th Street Manna
02.2024 - Current
Childcare Provider
Self-employed
03.2017 - 08.2024
Customer Service Representative
Nike Clearance Store
02.2014 - 04.2015
Conversationalist
California Conservation Corps
02.2011 - 07.2012
Janitor
Jani-King Janitorial Services
04.2009 - 02.2010
- Retail Sales
- Customer Service
- Basic First Aid
- Professionalism: Communication & Cultural Competency
- Clients' Rights, HIPPAA & Elder Abuse Prevention
- Cosmetology
No Degree - Customer Care
CareAcademy
No Degree - Cosmetology
Empire Beauty School
No Degree - Customer Service
WHEAT
High School Diploma -
SiaTech Academy
No Degree - Retail Sales
Sacramento Job Corps
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