Dynamic leader with a proven track record at Holiday Inn Club Vacations Incorporated, specializing in digital transformation and stakeholder engagement. Excelled in driving operational efficiency and implementing agile methodologies, achieving significant strategic milestones. Skilled in fostering customer-centric solutions and cross-functional coordination, I consistently deliver enhanced project outcomes and financial efficiencies.
Centralized Lease Management System, Recovered lost revenue by implementing digital transformation strategies, optimizing technology adoption, and driving process efficiency to enhance customer-centered operations. ERP System Training, Trained accountants on the new ERP system, focusing on customer-centric processes, optimizing workflows, and driving innovation to achieve substantial process improvements and data-driven decision-making. Kronos System Upgrade, Upgraded the Kronos system to a cloud platform for optimized payroll, emphasizing digital transformation, technology adoption, and customer-centered process optimization to drive operational efficiencies. Bank Reconciliation for Acquisition, Oversaw bank reconciliation for acquisition, resulting in company-wide savings through digital transformation and process optimization. Web Design Project Management, Managed a web design project, facilitating cross-departmental collaboration for successful outcomes by driving innovation and enhancing customer-centered processes. Time Management Functionality Implementation, Implemented company-wide time management functionality, reducing payroll costs and enhancing productivity through innovation and digital transformation.