Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lameter Banks

Lameter Banks

Smyrna,GA

Summary

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Caregiver

Me Times Two
12.2021 - Current
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Remote Tech Support

Alight Solutions
01.2021 - 12.2021
  • Worked closely with sales teams to provide technical support during the bidding process for new contracts, resulting in higher win rates.
  • Provided remote support to offsite employees, enabling seamless collaboration regardless of location.
  • Established an environment that supported collaboration between remote workers, ensuring efficient coordination across different time zones.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Provided technical support to users, resolving connectivity problems efficiently and quickly.
  • Optimized client satisfaction by providing timely and efficient technical support for multimedia equipment.
  • Delivered actionable intelligence to support national security objectives, utilizing advanced analytical techniques.
  • Provided technical support during construction phase, addressing issues promptly and minimizing delays.
  • Improved customer satisfaction by providing timely and accurate technical support to field representatives.

Onboarding Specialist

Delta Dental Of California
06.2016 - 04.2021
  • I served as a liaison between providers, the health plan and members
  • Develops management reports to assist with meeting cycle times and other contract requirements
  • Performs documentation reviews and research claims and treatment authorization requests of providers placed on provider monitoring and process documents in accordance with findings
  • Tracks and documents actions in CST and Macess tracking system
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Tracked various statistics and kept detailed records to support human resources department
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping

Customer Service Representative

Liveops
01.2013 - 06.2016
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided information regarding charge accounts and loyalty programs
  • Communicated with vendors regarding backorder availability, future inventory and special orders

Education

No Degree - Early Childhood Education

Ashford University
San Diego, CA

Skills

  • Scheduling
  • Business administration
  • Sorting and labeling
  • Conflict management
  • Effective planning
  • Maintaining files
  • Office administration
  • Mail handling
  • Written Communication
  • Time management

Certification

CPR certified

Timeline

Caregiver

Me Times Two
12.2021 - Current

Remote Tech Support

Alight Solutions
01.2021 - 12.2021

Onboarding Specialist

Delta Dental Of California
06.2016 - 04.2021

Customer Service Representative

Liveops
01.2013 - 06.2016

No Degree - Early Childhood Education

Ashford University

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Lameter Banks