Lameter Banks
Smyrna,GA
Summary
Dynamic Onboarding Specialist at Delta Dental with expertise in orientation and training coordination. Proven ability to enhance employee development and streamline onboarding processes, resulting in reduced hiring timelines. Skilled in conflict resolution and organized information management, fostering a supportive environment for new hires to thrive.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Delta Dental
03.2017 - 01.2020
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Customer Service Representative
Liveops
03.2013 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Early Childhood Care And Education -
Ashford University
San Diego, CA05-2016
Skills
- Software Proficiency
- Progress Assessment
- Trade Policy Analysis
- Interdepartmental Collaboration
- Orientation and Training Coordination
- Organized Information Management
- Conflict Resolution Expertise
- Employee Development
Timeline
Onboarding Specialist
Delta Dental
03.2017 - 01.2020
Customer Service Representative
Liveops
03.2013 - 03.2016
Bachelor of Early Childhood Care And Education -
Ashford University
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