Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaMetra Price

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

1
1
year of professional experience

Work History

Site Supervisor

ADM Security Solutions
06.2023 - Current
  • Maintain a safe building environment for the tenants of a 10 story building
  • Maintain Vulnerability Management
  • Prevent unauthorized access to the building during business hours
  • Ensure security flaws are immediately reported
  • Maintain close detail to each person entering the building
  • Making sure that any incident is reported to upper management
  • Weekly uniform checks for a security guards
  • Maintain Integrity of Data and Security Assets
  • Communicating with management when any problem occurs
  • Reporting weekly time reports.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Screened vendors and contractors before granting access to restricted areas within mall.

Customer Service Representative

Securus Technologies
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Technical Support Representative

TMobile
  • Performed opening duties, including checking all equipment for proper function
  • Diagnosed & provided a path to resolving various technical issues
  • Proactively identified ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles
  • Increased revenue by providing product solutions to clients' inquiries
  • Drove revenue by taking orders, processing orders, activations
  • Mentored 1-5 new hires monthly and acted as team lead.

Program Coordinator

Evergreen Life Services
  • Directed a ten person care team in health services to fly plus developmentally delayed adults.

Guest Services Associate

Top Golf
  • Prepared and adjusted bills to reflect required charges for guests' services
  • Communicated clearly to successfully manage guests' expectations and promote brand loyalty
  • Handled cash, charge, and account payments to settle guests' bills
  • Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.

Administrative Assistant

Industrial Power and Supply
  • Scheduled meetings and assisted in making travel arrangements
  • Answered incoming calls and directed messages to correct party
  • Worked on special projects, taking lead on important project initiatives
  • Greeted visitors and escorted them to their destinations
  • Gained valuable skills by learning how to create spreadsheets and use pivot tables
  • Filed and retrieved documents, introducing more efficient filing system adopted by company
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
  • Audited files to identify missing or misfiled items and restored files to proper locations and states
  • Documented payments and expenses to keep financial records current.

Dispatch Operator

Southwest Dispatch
  • Prioritized responses to public emergency and non-emergency calls to promptly dispatch fire and EMS while tracking data in real time
  • Answering 100 plus calls per day
  • Team lead for the EMS team for 2 years
  • Assisted with supervisor conflict calls.

Console Operator

Southwestern Bell
  • Optimized resource utilization by effectively managing equipment usage during peak hours and periods of high demand.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Ensured data integrity by conducting regular backups, reducing the risk of data loss during console operations.
  • Collaborated with team members to develop strategies for improving overall console performance and functionality.

Education

Concorde Career College

Bill J. Priest Institute

Richland Community College

Thomas Jefferson
01.2019

Skills

  • Customer Service Associate
  • Technical Support Representative
  • Program Coordinator
  • Guest Services Associate
  • Administrative Assistant
  • Supervisor
  • Dispatch Operator
  • Medical Assistant
  • Business Administration
  • Technology Support
  • Relationship-Building
  • Detail-Oriented and Organized
  • Value-based Selling
  • Administrative Services
  • POS system operation
  • Retail marketing
  • English
  • [Software] CRM system proficiency
  • Professional telephone demeanor
  • Teamwork and Collaboration
  • Security Protocols
  • Relationship building and management
  • Complex Problem-Solving
  • Adaptable and Flexible
  • Knowledge of supervisory concepts
  • Ground Patrol
  • Document Management
  • First Aid Certified

Timeline

Site Supervisor

ADM Security Solutions
06.2023 - Current

Customer Service Representative

Securus Technologies

Technical Support Representative

TMobile

Program Coordinator

Evergreen Life Services

Guest Services Associate

Top Golf

Administrative Assistant

Industrial Power and Supply

Dispatch Operator

Southwest Dispatch

Console Operator

Southwestern Bell

Concorde Career College

Bill J. Priest Institute

Richland Community College

Thomas Jefferson

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