Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lametria Griffin

Enterprise

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Advisor 1/ SME

Concentrix
05.2025 - 10.2025
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Monitored and analyzed employee satisfaction survey results.

Customer Care Advocate

VGS
06.2022 - 05.2024


  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Updated patient records with accurate, current insurance policy information.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Posted payments to accounts and maintained records.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled appointments with specialists on behalf of clients

Fraud Specialist

TSYS
10.2020 - 05.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.

Education

Associate of Science - Health Information Technology

Miller-Motte Technical College
Chattanooga, TN
10-2024

Skills

  • Microsoft Office Suite
  • Administrative tasks
  • Computer skills
  • Email correspondence
  • Multitasking and organization
  • Problem-solving
  • Spreadsheet software
  • Attention to detail
  • Verbal and written communication
  • Decision-making
  • Flexibility and adaptability
  • Time management

Timeline

Advisor 1/ SME

Concentrix
05.2025 - 10.2025

Customer Care Advocate

VGS
06.2022 - 05.2024

Fraud Specialist

TSYS
10.2020 - 05.2022

Associate of Science - Health Information Technology

Miller-Motte Technical College

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