Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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LaMetrice Creer

Texarkana,TX

Summary

Dynamic professional with extensive experience at FedEx Express, excelling in customer service and operational efficiency. Proven ability to resolve complex inquiries and train teams, enhancing service quality. Recognized for attention to detail and reliability, consistently optimizing delivery processes and ensuring compliance in fast-paced environments.

Developed key skills in fast-paced delivery environment, including time management and efficient route planning. Seeking to transition into new field, emphasizing strong abilities in customer service and problem-solving. Committed to leveraging these transferrable skills to contribute effectively in different role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Courier

FedEx Express
03.2024 - Current
  • Operated delivery vehicles efficiently, ensuring timely and accurate package deliveries.
  • Utilized handheld scanners for tracking shipments and updating delivery statuses in real-time.
  • Trained new couriers on best practices for route optimization and customer engagement.
  • Coordinated timely deliveries to enhance customer satisfaction and ensure operational efficiency.
  • Maintained accurate records of deliveries and returns using digital tracking systems.

Senior Customer Service Agent

FedEx Express
03.2021 - 03.2024
  • Resolved customer inquiries and issues utilizing FedEx tracking systems and tools.
  • Provided timely information on shipment status, ensuring consistent customer communication.
  • Trained new team members on customer service protocols and operational procedures.
  • Collaborated with cross-functional teams to streamline delivery processes and enhance service efficiency.

Courier

FedEx
10.2015 - 03.2021
  • Coordinated with dispatch to optimize route planning, enhancing overall service efficiency.
  • Assisted in training new couriers on safety protocols and operational procedures.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Maintained accurate records of deliveries, ensuring data integrity and consistency across systems.

Pharmacy Technician

Wadley Regional Medical Center
08.2013 - 09.2015
  • Managed medication inventory, ensuring accuracy and compliance with hospital policies.
  • Assisted pharmacists in preparing and dispensing prescriptions for diverse patient populations.
  • Trained new pharmacy staff on operational procedures and safety protocols.
  • Implemented process improvements to enhance workflow efficiency within pharmacy department.
  • Supervised medication dispensing process to ensure compliance with safety protocols and regulations.
  • Trained and mentored junior pharmacy technicians, enhancing team efficiency and performance.

Education

High School Diploma -

Texas High School
Texarkana, TX

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Teamwork
  • Reliability

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in managing a team of staff members.
  • Documented and resolved issues

Certification

  • CDL License

Timeline

Courier

FedEx Express
03.2024 - Current

Senior Customer Service Agent

FedEx Express
03.2021 - 03.2024

Courier

FedEx
10.2015 - 03.2021

Pharmacy Technician

Wadley Regional Medical Center
08.2013 - 09.2015

High School Diploma -

Texas High School

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