Lamia Douaihy
Latham
Summary
Highly motivated and dedicated person with a strong work ethic and the ability to adapt quickly to changes in the environment. Enthusiastic about contributing to a reputable organization and achieving long term success as part of a core team.
Overview
6
6
years of professional experience
Work History
Tax Services Representative 1
NYS - Office of Processing Services , BTB
08.2024 - Current
- Processed and reviewed quarterly tax returns and payments, ensuring accuracy and compliance with NYS regulations.
- Worked multiple types of exceptions applying judgment based on system data and taxpayer provided documentation.
- Resolved payment discrepancies through detailed account research and analysis.
- Provided Withholding tax assistance by phone, responding to taxpayer inquiries and helping resolve filing, payment and account issues.
- Handled call center referrals related to wage transcripts and prepared and mailed wage letters in accordance with office procedures.
- Collaborated with Program development team to support taxpayers experiencing issues with online services and electronic filings.
- Trained and performed new and evolving tasks including work in both pre and post modernization environment.
- Performed work in high volume , time sensitive environment, consistently meeting productivity standards and deadlines particularly during and after system modernization. Worked overtime as needed.
- Utilized multiple systems and tools including Empire, Mainframe, Cognos, LexisNexis, Lats and Microsoft excel and word.
- Performed additional related duties as required.
Tax Information Aide
NYS - Office of Real Property Tax Services, STAR
07.2024 - 08.2024
- Manually resolved multiple types of exceptions.
- Evaluated and reviewed data to determine eligibility for Star credit.
- Updated taxpayers' registration data to accurately reflect any changes.
- Resolved protest cases stemming from registration denials using provided correspondence documents along with databases such Salesweb and Acris.
- Created materials, including but not limited to letters, emails and spreadsheets using various computer software programs.
- Managed data and tracked project progress using Excel.
Tax Information Aide
NYS - Office of Processing Services , PITB
02.2024 - 07.2024
- Processed payments for daily bank deposits.
- Opened mail and prepared tax returns for processing.
- Received, screened, reviewed, and verified documents using various systems and programs such Empire, Mainframe, Cognos, Edms etc..
- Updated and adjusted records and files and sent out letters to taxpayers when needed.
- Entered and/or retrieved information from computer databases.
- Participated in regular meetings using Microsoft teams and Webex.
- Researched and resolved errors on tax returns.
- Comprehended complex agency and program policies and procedures.
- Assisted in training for resolving discrepancy worklists.
- Established new files by numbering forms, preparing file folders, and compiling relevant material.
Customer Service Representative
Macy's
11.2023 - 02.2024
- Assisted customers in locating merchandise, providing product information and offering recommendations to enhance shopping experience.
- Handled customers inquiries, returns, and exchanges while maintaining positive and professional attitude.
- Operated cash registers and handled various payment methods.
- Managed inventory by restocking shelves, organizing displays and maintaining well presented sales floor.
- Resolved customer complaints in store and over phone.
- Coordinated curbside pickup services.
- Collaborated with asset protection team to monitor store activities.
Volunteer Coordinator
Social Events Organizing and Fundraising
11.2019 - 06.2023
- Assisted in developing marketing and investor materials.
- Built relationships with prospective donors.
- Produced and executed meetings.
- Assisted in developing fundraising activities such as Bake Sale and Food Fair, Charity Dinner and Gala, Tournaments and Contests, etc.
- Communicated with local newspapers and businesses to advertise upcoming events.
- Organized and coordinated a series of lectures on various social and educational topics.
Education
Bachelor of Laws - 78 Credits Completed
Lebanese University
Tripoli, LebanonHigh School Degree - Economic Science
Antonine Sisters School
Zgharta, Lebanon06.2019
Skills
- Time management
- Independent judgment and decision making
- Communication skills
- Problem Solving
- Detail oriented
- Creative thinking
- Advanced research and analysis
- Leadership and team support
- Microsoft excel
- Microsoft word
References
Upon request
Training
- Training for active education methods, CEMEA. The purpose of this training is to equip future supervisors to accompany a group of young people and to develop expertise in interactive teaching strategies and engagement techniques. -2018
- Training for Leadership, Formation and training institute.The purpose of this workshop is to acquire skills in strategic planning, team management and effective communication. -2018
Volunteer Experience
- Provided support to low-income individuals and families.
- Worked with youth through mentoring programs and organizing educational and recreational activities.
- Assisted seniors with daily activities.
- Organized educational lectures on mental health awareness.
- Participated in environmental volunteering.
Hobbies and Interests
- Volunteering for charities
- Traveling
- Photography
- Fitness classes
- Yoga
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
Tax Services Representative 1
NYS - Office of Processing Services , BTB
08.2024 - Current
Tax Information Aide
NYS - Office of Real Property Tax Services, STAR
07.2024 - 08.2024
Tax Information Aide
NYS - Office of Processing Services , PITB
02.2024 - 07.2024
Customer Service Representative
Macy's
11.2023 - 02.2024
Volunteer Coordinator
Social Events Organizing and Fundraising
11.2019 - 06.2023
High School Degree - Economic Science
Antonine Sisters School
Bachelor of Laws - 78 Credits Completed
Lebanese University