Lamia Franklin
Akron,OH
Summary
Highly trained [STNA] with strong clinical abilities and a successful career in both [NURSING HOME] and [HOSPITAL] facilities. Proactive and organized with passionate commitment to first-rate patient care. Licensed in [OHIO] with expertise in [PATIENT CARE]. With a strong background in Customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
STNA (State Tested Nursing Assistant)
American Medical Personnel
Hartville, OH
01.2016 - Current
- Agency patient care personnel.
STATE TESTED NURSING ASSISTANT
HCR MANORCARE, AKRON
Akron, OH
02.2009 - 05.2015
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Check patients' pulse, temperature, and respiration.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Crisis Intervention Specialist
Battered Women's Shelter of Summit & Medina County
Akron, OH
01.2006 - 02.2009
- Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
- Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
- Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
- Modify treatment plans according to changes in client status.
CUSTOMER SERVICE REP
INFOCISON MANAGEMENT
Akron, OH
03.2003 - 04.2005
- Solicit sales of new or additional services or products.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
Licensed Practical Nursing Diploma
Valley College - Martinsburg
Martinsburg, WV09-2024
Associate of Science - Medical Assisting
AKRON INSTITUTE
Akron, OH06.2009
CNA
AMERICAN RED CROSS
AKRON,OH10.2008
Skills
- Privacy and confidentiality
- Patient Management
- Supporting personal needs
- Medical office administration
- Transporting patients
- Documenting behaviors
- Feeding assistance expert
- Patient-focused care
- Responding to emergencies
Certification
- CNA - Certified Nurse Assistant
Timeline
STNA (State Tested Nursing Assistant)
American Medical Personnel
01.2016 - Current
STATE TESTED NURSING ASSISTANT
HCR MANORCARE, AKRON
02.2009 - 05.2015
Crisis Intervention Specialist
Battered Women's Shelter of Summit & Medina County
01.2006 - 02.2009
CUSTOMER SERVICE REP
INFOCISON MANAGEMENT
03.2003 - 04.2005
Licensed Practical Nursing Diploma
Valley College - Martinsburg
Associate of Science - Medical Assisting
AKRON INSTITUTE
CNA
AMERICAN RED CROSS