La'Mia Green

As a Collections Rep at NCO Financial, I effectively managed collections and provided exceptional customer service. In my role as a Receptionist at LMT Productions, I handled various administrative tasks and ensured smooth operations. During my time as a Claims Contact Rep at Progressive Insurance, I demonstrated strong communication skills, provided care and compassion through the claims reporting process while successfully obtaining the facts of loss to help resolve customer claims. I am a fast learner, adaptable, and possess excellent leadership and teamwork abilities. With my diploma from Shaker Heights High School and coursework at Cleveland State University, I have a strong educational foundation. After 14 years at Progressive Insurance, I took a necessary leave from the corporate world to be home with my young daughter. Between 2020 and 2023, when all of our lives were impacted by the pandemic, I had the privilege and task of caring for several loved ones. At this time, as we are getting back to a new normal, I am looking to become reacclimated to the corporate workforce. I am currently seeking new opportunities to join a team and grow in a new field. My skills include but are not limited to great customer service, computer proficiency, positive attitude and the ability to engage with others. I am confident in my ability to work under pressure and manage time effectively while being both polite and professional. I have a solid history of surpassing productivity and quality targets in high-volume settings and I am skillful in building long-lasting, loyal customer relationships.