Lamia Lee
Charlotte,NC
Summary
Detail-oriented Technical Support Specialist with experience in phone support, issue triage, and documentation in fast-paced environments. Skilled in managing high-volume requests and communicating effectively with diverse users. Background includes administrative operations, customer service, logistics, and IT coursework in cybersecurity, ready to leverage troubleshooting and service expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Office Administrator (Hybrid)
Exceptional Business Solutions, Inc
Charlotte, North Carolina
12.2024 - Current
- Served as the primary point of contact for clients, vendors, and internal staff via phone and email, resolving issues and following up timely.
- Monitored and managed shared company inboxes, triaging requests and prioritizing issues to ensure timely response and efficient communication.
- Assisted with operational and technical troubleshooting, gathering issue details and escalating to appropriate teams to resolve problems effectively.
- Managed a high-volume workload while maintaining professionalism and attention to detail.
- Maintained accurate documentation for projects and procedures, supporting service continuity and facilitating team collaboration.
- Followed structured procedures, safety standards, and compliance requirements consistently.
Driver
Grubhub
Lexington Park, MD
01.2022 - 02.2025
- Managed multiple customer requests simultaneously, ensuring timely delivery and customer satisfaction.
- Used mobile applications and GPS systems to navigate and track orders.
- Resolved customer issues and confirmed order accuracy through clear communication.
- Maintained detailed delivery logs and consistently verified order information for accuracy.
Delivery Associate
Amazon
Waldorf, Maryland
09.2023 - 11.2024
- Handled high-volume workload with professionalism and attention to detail, ensuring timely and accurate delivery execution.
- Provided front-line customer service while resolving delivery-related issues under strict time constraints.
- Logged issues, confirmed task completion, and documented exceptions using mobile applications and internal systems to enhance operational efficiency.
- Maintained detailed real-time documentation, ensuring accuracy and accountability in delivery processes.
- Identified problems, such as access issues or incorrect addresses, and escalated unresolved cases appropriately.
- Followed structured procedures, safety standards, and compliance requirements consistently.
CAP 2 Associate
Walmart
Lexington Park, MD
09.2022 - 09.2023
- Identified and corrected inventory discrepancies through audits, enhancing accuracy in inventory management.
- Maintained accurate inventory records, supporting operational integrity within internal inventory management systems.
- Completed documentation and logs, ensuring operational accuracy and compliance with established standards.
- Collaborated with team members to ensure efficient workflow and timely task completion.
- Followed detailed operational procedures while working in a fast-paced environment.
Customer Service Representative (Remote)
Concentrix
York, Pennsylvania
10.2021 - 01.2022
- Managed inbound and outbound calls to resolve customer inquiries and issues effectively.
- Delivered solutions while maintaining professionalism, empathy, and clear communication.
- Followed structured call flow guides to ensure consistent, accurate support.
- Recorded customer interactions and updated internal databases to ensure accurate information tracking.
- Achieved productivity and quality standards consistently in a fast-paced call center.
Education
Cyber Security
Thinkful
New York, NY06-2023
High School Diploma -
Oakland Mills High School
Columbia, MD06-2013
Skills
- Technical support (phone and email)
- Issue triage, troubleshooting, and escalation
- Ticketing, documentation, and case management
- Windows OS and basic Linux operating systems
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service in high-volume environments
Certification
Security +(pending)
Timeline
Senior Office Administrator (Hybrid)
Exceptional Business Solutions, Inc
12.2024 - Current
Delivery Associate
Amazon
09.2023 - 11.2024
CAP 2 Associate
Walmart
09.2022 - 09.2023
Driver
Grubhub
01.2022 - 02.2025
Customer Service Representative (Remote)
Concentrix
10.2021 - 01.2022
Cyber Security
Thinkful
High School Diploma -
Oakland Mills High School