Lamia Stone
Washington,DC
Summary
Accomplished Multi-Site Property Manager with extensive experience in managing diverse properties simultaneously. Proven strengths in tenant relations, lease administration, and operational oversight to enhance profitability. Skilled in troubleshooting complex issues, implementing cost-effective solutions, and driving improvements while sustaining high occupancy rates. Well-versed in fair housing regulations, ready to bring expertise to a new challenge.
Overview
5
5
years of professional experience
Work History
Multi-Site Property Manager
Riverview Companies
Silver Spring, MD
08.2023 - Current
- Managed daily operations of three residential properties with 153 total units across multiple locations.
- Led and supported a team of nine leasing consultants, maintenance technicians, and assistant managers.
- Increased portfolio-wide occupancy from 85% to 97% within 12 months through targeted marketing and retention strategies.
- Established standardized procedures for leasing, maintenance, and reporting to ensure site consistency.
- Developed annual operating budgets for each property while reducing operating costs without compromising service quality.
- Conducted regular site visits and audits, ensuring adherence to operational and compliance standards.
- Facilitated training sessions for team members to enhance performance and operational efficiency.
- Coordinated monthly financial reports for each property that detailed income and expense statements, occupancy rates, delinquency information.
- Drafted legal notices when necessary to evict delinquent tenants in accordance with state law guidelines.
- Performed daily property inspections to ensure tenant compliance with lease agreements and safety regulations.
- Prepared monthly invoices for tenants who paid rent late or had outstanding balances due.
Multi-Site Property Manager
E&G Group
Mclean, VA
12.2020 - 12.2023
- Increased portfolio occupancy from 88% to 96% within 12 months through strategic marketing initiatives.
- Reduced operating expenses by 12% by renegotiating vendor contracts and implementing preventive maintenance plans.
- Managed operations for four residential properties totaling 181 units in DC Metro area.
- Developed and implemented marketing strategies to attract new tenants while maintaining high occupancy rates.
- Conducted regular property inspections to proactively address issues and maintain conditions.
- Coordinated maintenance activities, optimizing service response times for tenant requests.
- Supervised and trained on-site teams, including leasing consultants and maintenance staff.
- Ensured compliance with Fair Housing, ADA, and local housing regulations through audits and training.
- Resolved tenant complaints in a timely manner while upholding company policies.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared detailed budgets and financial reports for properties.
Assistant Property Manager
E&G Group
Mclean, VA
12.2019 - 12.2020
- Managed daily operations of residential properties to achieve high tenant satisfaction.
- Developed and implemented property management policies and procedures for improved efficiency.
- Conducted property inspections and coordinated maintenance requests to ensure timely resolutions.
- Oversaw lease agreements and facilitated tenant communications to strengthen relationships.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Prepared monthly financial reports for review by the property manager.
- Handled resident complaints and expedited maintenance requests.
Education
Bachelor of Science - Business Administration Management, Strategic and Entrepreneurial Management
American Intercontinental University
Schaumburg, IL01.2005
Skills
- Leadership and development
- Sales management
- Customer service
- Operational improvement
- Accounts payable and receivable
- Product placement strategies
- Profit growth
- Payroll administration
- Employee benefits management
- Oracle database management
- Office suite proficiency
- Training and development
- Team building initiatives
- File management systems
- Legal assistance
- LexisNexis research
- Yardi property management
- Onsite operations
- Realpage integration
- Rent collection
- Fair housing compliance
- Yieldstar optimization
- Customer relationship management (CRM)
- Nexus payable solutions
- Compliance depot oversight
- Mobile doorman services
- Checkpoint ID security solutions
- MRI software expertise
Timeline
Multi-Site Property Manager
Riverview Companies
08.2023 - Current
Multi-Site Property Manager
E&G Group
12.2020 - 12.2023
Assistant Property Manager
E&G Group
12.2019 - 12.2020
Bachelor of Science - Business Administration Management, Strategic and Entrepreneurial Management
American Intercontinental University
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