Lamine Kamara
Louisville,Kentucky
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at UPS, by expertly managing high-volume shipments and resolving customer inquiries. Skilled in warehouse safety and fostering team collaboration, I excel in fast-paced environments, ensuring both quality control and positive client relations.
Overview
6
6
years of professional experience
Work History
Package Handler
UPS
06.2023 - Current
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Security
Hamza Foy
07.2024 - 07.2024
- Enhanced unit security by implementing comprehensive security protocols and procedures.
- Monitored facility security for guest and personnel safety.
Member Service Representative
Planet Fitness Gym
02.2022 - 06.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Store Manager
Dollar General
08.2018 - 12.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor - Crimminal Justice
Uofl
Louisville, KYDiploma - Rotc
Seneca High School
3510 Goldsmith Ln, Louisville, KY 4022006.2019
Skills
- Warehouse Safety
- Sorting Packages
- Heavy Lifting
- Packaging
- Public speaking
Languages
Arabic
Professional Working
Bambara
Full Professional
Timeline
Security
Hamza Foy
07.2024 - 07.2024
Package Handler
UPS
06.2023 - Current
Member Service Representative
Planet Fitness Gym
02.2022 - 06.2022
Store Manager
Dollar General
08.2018 - 12.2018
Bachelor - Crimminal Justice
Uofl
Diploma - Rotc
Seneca High School
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