Hi, I’m
La'Miracle Tidwell
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
Customer Service Represenative
Bank of America
10.2021 - 09.2024
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Followed up on customer inquiries not immediately resolved.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Processed orders, forms, applications, and requests.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Demonstrated car features and explained benefits to potential buyers.
- Negotiated prices with customers to reach agreeable sales terms.
- Developed relationships with clients through follow-up calls and emails after sale was completed.
24/7 Intouch
Customer Service Representative/ Voice Order/Data Entry Clerk
09.2018 - 10.2021
Job overview
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Kaplan Real Estate Las Vegas, NV
Real Estate License from Real Estate
Euphoria InstituteLas Vegas, NV
Some College (No Degree) from Cosmetology
University Overview
- Certification
Desert Rose HighschoolLas Vegas, NV
High School Diploma
05.2018
Skills
- Client Relations
- Verifying Data Accuracy
- Workflow Management
- Credit Card Payment Processing
- De-escalation Techniques
- Efficient and Detail-Oriented
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Understanding Customer Needs
- Inbound and Outbound Calling
- Friendly, Positive Attitude
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organization and Time Management
Timeline
Bank of America
Customer Service Represenative
10.2021 - 09.2024
Customer Service Representative/ Voice Order/Data Entry Clerk
24/7 Intouch
09.2018 - 10.2021
Euphoria Institute
Some College (No Degree) from Cosmetology
Kaplan Real Estate
Real Estate License from Real Estate
Desert Rose Highschool
High School Diploma
Similar Profiles
Nemiya WhitlockNemiya Whitlock
Date Entry at Customer Service RepresenativeDate Entry at Customer Service Represenative
Malik Ijlal HaiderMalik Ijlal Haider
Future In Ecommerce at Customer Service RepresenativeFuture In Ecommerce at Customer Service Represenative
Tre'Myiah Shantel MosleyTre'Myiah Shantel Mosley
CVS Health MED D at Customer Service RepresenativeCVS Health MED D at Customer Service Represenative
Chananja KnightChananja Knight
Processing FMLA Claims at Customer Service RepresenativeProcessing FMLA Claims at Customer Service Represenative
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice