LAMIS MOHAMED
Newark,NJ
Summary
Motivated and detail-oriented IT Support Specialist with strong experience in computer engineering, technical troubleshooting, and customer service. Skilled in assisting users, maintaining computer labs, and resolving hardware and software issues. Bilingual in English & Arabic with excellent teamwork and communication skills.
Overview
4
4
years of professional experience
Work History
Computer Lab Aid
Essex County College
01.2022 - Current
- Provide front-line technical support to students and faculty.
- Troubleshoot and resolve hardware/software issues in the computer lab.
- Monitor and maintain lab equipment and systems.
- Support users with logins, printing, and equipment use.
Work Study Student
Essex County College
09.2022 - 12.2022
- Assisted faculty and students with technical and academic tasks.
- Strengthened communication and problem-solving abilities.
Education
Associate Degree - Electrical & Computer Engineering
Essex County College
Newark, NJB.S. - Communication Engineering
Mansoura University
EgyptSkills
- IT Support & Troubleshooting (Windows, MS Office, Lab Equipment)
- Hardware & Software Maintenance
- Networking Basics (LAN, Wi-Fi, Printers)
- Ticketing & Customer Support Systems
- STEM Knowledge: Technology, Engineering, Mathematics
SOFT SKILLS
- Creative Problem Solving
- Team Collaboration
- Strong Communication & Listening
- Ability to Work Under Pressure
- Bilingual: English & Arabic
Timeline
Work Study Student
Essex County College
09.2022 - 12.2022
Computer Lab Aid
Essex County College
01.2022 - Current
B.S. - Communication Engineering
Mansoura University
Associate Degree - Electrical & Computer Engineering
Essex County College