Lamisah Wrice

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Investigated and resolved accounting, service and delivery concerns.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Checked in with servers to confirm preparedness before seating customers.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Checked packages and merchandise for damage and notified vendors.
• Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
• Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
• Kept warehouse up to safety and health regulations at all times.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Moved large and bulky items manually or with pallet jacks or forklifts.
• Used pallet jacks to move items to and from warehouse locations.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  Preserved safe work environment by maintaining clean workstations and pallet area.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Performed cash, card, and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer questions and provided store information.
  Delivered high level of customer service to patrons using active listening and engagement skills.
• Processed refunds for worn, damaged and broken merchandise.

SKILLS

• Picking and Packing
• Damage Reports
• Inventory Management
• Problem-Solving
• Pallet Jacks
• Heavy Equipment Operation
• Material Loading and Unloading
• Health and Safety Regulations
• Heavy Lifting
• Inbound and Outbound Calling
• Customer Support
• Customer Service
• Order and Refund Processing