LaMise Diggs
District Heights,MD
Summary
Dynamic professional with extensive experience at the United States Postal Office, specializing in sound judgment, record oversight, and exceptional customer service. Proven supervisory skills in managing teams to meet agency objectives while fostering a positive work environment. Strong problem-solving abilities with a focus on conflict resolution and operational compliance, enhancing efficiency and team morale. Proficient in Microsoft Office Suite, Adobe, and database management, with a commitment to high standards and effective communication.
Overview
19
19
years of professional experience
Work History
Driver Safety Instructor
United States Postal Service (USPS)
04.2023 - Current
- Assess the skill level and requirements of each learning driver
- Monitor and evaluate driver progress and provides constructive feedback
- Oversee driving capabilities and safety of the vehicle and driver at all times
- Stay abreast with traffic regulations and changing laws to ensure students can apply road safety measures
- Conduct Occupational Safety and Health Administration (OSHA) quality safety test for several buildings
- Develop and conduct classroom lessons, assignments, and presentations
- Maintain and update schedule of training classes, attendance, and space availability in the database
- Maintain and update database to ensure record of student’s progress, lessons plans and requirements are accurate in order to obtain proper certification
- Develop PowerPoint presentation for training and development of students
- Conduct mock test to prepare students for the actual driving test
- Full Time
Customer Service Supervisor
United States Postal Services
04.2016 - 04.2023
- Ensured timeline, guidelines and policies were met
- Directed and supervised a team of 15 employees in daily operations
- Reviewed and updated department goals and procedures with management
- Directed and oversaw operational needs of the Branch. Resolved customer complaints and issues promptly ensuring customer satisfaction and loyalty
- Handled complex issues, developed and implemented solutions to avoid potential conflicts
- Developed and submitted reports on industry trends, prompting manager to develop business plans. Developed city carriers work schedules
- Developed and maintained a safe working environment, leading to an increase in team morale
- Scheduled and conducted meetings for passport applications; answered question and provided guidance
- Met with management, staff and customers regarding an array of issues and problems to include unresolved complaints, missing packages, unhappy customers. Developed solutions and conflicts
- Provided oversight of company policies, procedures and regulations
- Supervised mail and office service clerks, administrative functions, assignments and projects
- Evaluated new carriers on their progress and recommended continued employment
- Created and reviewed documents on computer; answered technical questions about postal service policies and regulations and provided solutions to complex problems
- Created and maintained a filing system; Protected and maintained confidential information from unauthorized disclosure and misuse.
- Maintained confidentiality requirements by not sharing personal identifiable information with staff or postal contractors
- Full Time
City Courier
United States Postal Services
04.2006 - 04.2016
- Collected outgoing mail from homes and businesses to deliver to post office for processing
- Separated mail to be transported to relay boxes along route for subsequent delivery
- Worked closely with supervisors and other staff members as part of a team
- Maintained records in a database of all pickup and deliveries
- Loaded mail into delivery vehicle according to postal regulations
- Ensured customers electronically signed for express and certified packages
- Complied with confidentiality standard to maintained confidentiality requirements of customer packages and information
- Hand sorted letters and packages. Organized and moved processed mail
- When I completed my route early, returned to site and assisted clerks. Operated and maintained the various types of automated sorting and scanning machines used for mail processing and distribution.
- Full Time
Education
High School Diploma - undefined
Suitland High School
Suitland, MD06.2012
Skills
- Office administration skills
- Supervisory experience
- Communication proficiency
- Dispute resolution
- Customer relations
- Leadership in teams
- Documentation management
- Analytical problem solving
- Efficient time use
- Meticulous attention to detail
- Collaborative team efforts
- Professional conduct
- Adaptability in tasks
- Dependable work ethic
- Regulatory adherence
- Safety procedure knowledge
- Emergency preparedness training
- Defensive driving skills
- GPS navigation expertise
- Safety program management
- Vehicle inspection expertise
Timeline
Driver Safety Instructor
United States Postal Service (USPS)
04.2023 - Current
Customer Service Supervisor
United States Postal Services
04.2016 - 04.2023
City Courier
United States Postal Services
04.2006 - 04.2016
High School Diploma - undefined
Suitland High School
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