Lamisha Jacobs
Summary
Results-driven customer service professional with extensive experience in healthcare and the emergency roadside industry. Proven track record of establishing strong rapport with clients and maintaining high levels of customer satisfaction. Specializing in quality, speed, and process optimization to contribute to company success. Energetic and articulate team player with a passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Roadside Agent-Remote
Inktel / Roadside Protect
03.2024 - 11.2024
- Responded to emergency roadside assistance calls, providing prompt and efficient service to stranded motorists
- Demonstrated strong customer service skills by effectively communicating with distressed drivers in a calm and reassuring manner
- Coordinated with towing companies or other external resources when additional support was required
- Maintained a high level of professionalism when dealing with difficult or irate customers, resolving conflicts in a calm and diplomatic manner
- Closely followed company protocols and procedures while adhering to industry standards for emergency roadside assistance services
- Leveraged excellent communication skills to effectively relay technical information to non-technical customers in an understandable manner
- Dispatching and solving emergency roadside events for Fleet vehicles in a timely manner
Administrative Assistant
Advanced Crenshaw ASC Clinic
08.2023 - 02.2024
- Patient Records Management
- Insurance Verification
- Data Entry
- Patient Intake
- Sterilize Surgical Equipment
Roadside Assistance Agent (remote)
Agero Roadside Assistance
08.2021 - 05.2023
- Assist customers with roadside assistance
- Dispatch and negotiate prices for service with service providers.
- Submitting roadside request based on matrices of each contracted company
- Multitasking using multiple screens while taking high volume of incoming calls
- Collecting and submitting payments for service
- Working with insurance companies to determine coverage for roadside events
CNA - Certified Nursing Assistant
Laurel Court
11.2019 - 04.2020
- Assisting patients with daily living activities
- Monitoring and recording changes with patients using EHR system
- Taking vitals
Medication Aide/CNA
Brookdale Senior Living
04.2012 - 04.2018
- Administered and documented medication needs throughout the shift.
- Worked overnight shift as the Lead Medication aide/ caregiver (CNA)
- Assisted the residents with Incontinent care, feeding, all daily living activities
- Also did light housekeeping and laundry
- Organized and maintained medication room
- Ordering and refilling medication as needed, communication with physician and pharmacy
Call Center Representative
Fulton thrift store
11.2010 - 04.2011
- Communicating with customers via phone/ call center setting
- Scheduling drop offs and pick ups for donations
- Encouraging customers to donate to the thrift store
Call Center Representative
Voter Consumer Research
07.2007 - 10.2008
- Conducted surveys in a call center setting
- Reading a prompted screen
- Data entry
Switchboard Operator
Nordstrom
10.2006 - 06.2007
- Communicating throughout department store using switchboard
- Office/clerical duties such as faxing, data entry
- Opening and closing the store
- Assisting customers with department store inquiries
Education
Medical Billing & Coding- Cert.
San Jacinto Community College
Houston, TX05-2024
Certification in Nurses Aide - undefined
Healthcare Training Institute
Alvin, TX02.2012
Skills
- CNA
- Insurance Verification
- Medical Billing
- Medical Coding
- Clerical experience
- Computer skills
- Customer service
- Records management
- Medical records
Certification
- CNA
- Driver's License
Timeline
Emergency Roadside Agent-Remote
Inktel / Roadside Protect
03.2024 - 11.2024
Administrative Assistant
Advanced Crenshaw ASC Clinic
08.2023 - 02.2024
Roadside Assistance Agent (remote)
Agero Roadside Assistance
08.2021 - 05.2023
CNA - Certified Nursing Assistant
Laurel Court
11.2019 - 04.2020
Medication Aide/CNA
Brookdale Senior Living
04.2012 - 04.2018
Call Center Representative
Fulton thrift store
11.2010 - 04.2011
Call Center Representative
Voter Consumer Research
07.2007 - 10.2008
Switchboard Operator
Nordstrom
10.2006 - 06.2007
Certification in Nurses Aide - undefined
Healthcare Training Institute
Medical Billing & Coding- Cert.
San Jacinto Community College
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