Lamona J. Whitt
Waverly,OH
Summary
Efficient General Office Clerk with a solid background in office administration, ensuring smooth daily operations. Proven track record of managing data entry, filing, and communication tasks with precision. Demonstrated skills in multitasking and maintaining confidentiality in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Office Clerk
VANTAGE Aging - CAC of Pike County
05.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Input data into spreadsheets and databases. Created spreadsheets in Excel and created Policy and Procedure documents for agency as well as product flyers and/or brochures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service and Sales
Old Town Fabric Shop
07.2021 - 04.2023
- Greeted customers when entering store
- Answered questions concerning sewing problems and techniques used for creating quilts.
- Operated cash register and cashed out money drawer
- Questioned customers concerning wants and needs to assist them in making purchases of fabric and sewing machines
- Filled online purchase orders
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
SRS/LTC Medicaid Assistant
Area Agency on Aging District 7
08.2018 - 07.2021
- General office duties as assigned
- Assistance with office equipment
- Collating packets internally
- Scanning and labeling files
- Processed out and incoming mail
- Filing and sorting documents
- Answered phones and directed calls
- Alchemy Medical Software
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Office and Administrative Support
Vantage Aging - Area Agency on Aging
08.2017 - 08.2018
- General office duties as assigned
- Assisted with office equipment
- Collating packets internally
- Scanning and labeling files
- Processed out and incoming mail
- Filing and sorting documents
- Answered phones and directed calls
- Alchemy Medical Software
- Emily Moss, Phone - 740-947-3453, Area Agency on Aging, Waverly OH
- Sarah Redoutey, Phone - 740-363-5238, Vantage Solutions, Portsmouth OH
Bank Teller
First National Bank, Waverly Ohio
04.2017 - 03.2018
- Assisted customers of the bank in accurately completing financial transactions.
- Successfully maintained an accurate drawer balance.
- Handled drawer balances up to $30,000.
- Heather Radar
- 740-947-2136
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Owner/Manager
Integrity Home Care Services, Waverly Ohio
03.2013 - 06.2015
- Established temporary immunizations clinics on military bases throughout the State of Ohio.
- Provided in-home patient teaching intervention for newly prescribed patient medications.
- Supervised (4) LPNS's in the State of Ohio, for Ohio Waiver Programs.
- Provided contracted patient services for the State of Ohio Waiver Program.
- NP1 Ohio Waiver Program, Lamona Whitt/ADRN
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - Medical Code Training
University of Rio Grande
Rio Grande, Ohio09.2016
Associate of Applied Science - RN-ADRN
Hondros College of Nursing
Westerville, Ohio05-2013
Associate of Applied Science - Registered Nursing
Ohio Board of Nursing
Westerville, OH05.2013
Skills
- Organizational Skills
- Medical Terminology
- Form 485 Submission
- Interpersonal Skills
- Multi-Phone Lines
- Detailed Oriented
- Customer Service
- Multitasking
- MS Office
- Front Desk
- Data Entry
- Maintaining records
- Data management
- Data entry
- Verbal communication
- Team collaboration
- File maintenance
- Administrative support
- Records management
- Word processing
- Schedule and calendar management
- Mail handling
- Scheduling appointments
- Spreadsheet development
- Document management
- Business correspondence
- Scanning and copying
Timeline
Office Clerk
VANTAGE Aging - CAC of Pike County
05.2023 - Current
Customer Service and Sales
Old Town Fabric Shop
07.2021 - 04.2023
SRS/LTC Medicaid Assistant
Area Agency on Aging District 7
08.2018 - 07.2021
Office and Administrative Support
Vantage Aging - Area Agency on Aging
08.2017 - 08.2018
Bank Teller
First National Bank, Waverly Ohio
04.2017 - 03.2018
Owner/Manager
Integrity Home Care Services, Waverly Ohio
03.2013 - 06.2015
No Degree - Medical Code Training
University of Rio Grande
Associate of Applied Science - RN-ADRN
Hondros College of Nursing
Associate of Applied Science - Registered Nursing
Ohio Board of Nursing
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