Lamon Ford
Chicago,IL
Summary
Detail-oriented Air Traffic Controller with strong situational awareness and composure in high-pressure environments.
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Air Traffic Controller
FAA
Aurora, IL
09.2017 - Current
- Coordinated aircraft movements to ensure safety and efficiency in complex airspace environments.
- Monitored live radar systems to track aircraft positions and maintain communication with pilots.
- Implemented effective traffic management strategies during peak operational periods to minimize delays.
- Conducted regular training sessions for junior controllers, enhancing team performance and adherence to protocols.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
Customer Service Representative
Blue Cross and Blue Shield
Chicago, IL
10.2010 - 08.2017
- Resolved customer inquiries and concerns with a focus on accuracy and timely responses.
- Developed training materials for new hires to enhance onboarding experience and improve service quality.
- Collaborated with cross-functional teams to streamline processes, increasing operational efficiency across departments.
- Implemented feedback mechanisms to capture customer insights, driving improvements in service delivery strategies.
Education
Accounting And Finance
University of Phoenix
Tempe, AZ2017
High School Diploma -
Lane Technical High School
Chicago, IL2007
Skills
- Situational awareness
- Composure under high pressure
- Safety measures
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Timeline
Air Traffic Controller
FAA
09.2017 - Current
Customer Service Representative
Blue Cross and Blue Shield
10.2010 - 08.2017
Accounting And Finance
University of Phoenix
High School Diploma -
Lane Technical High School