Performance-driven, energetic, and dynamic professional with extensive experience in addressing operational concerns and issues, monitoring overall customer satisfaction, and analyzing training needs. Demonstrated success in developing and implementing people operations strategy, annual goals, programs, policies, and practices aligned with the company's mission and values. Proficient in staying updated on trends, best practices, regulatory changes, and new technologies in people operations, talent management, and employment law to ensure compliance. Skilled at collaborating with executive management to create fair HR policies and procedures while minimizing administrative overhead. Dedicated to strengthening administrative operations to streamline cost and enhance procedures. Instrumental in providing project management support for various people team initiatives and students to ensure timely completion with a high level of operational excellence.