LaMonica Bailey
Bronx,New York
Summary
To secure a challenging position that will enhance my skills for growth and development and utilize my experience. Energetic Program Coordinator equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical, and operational goals. Excels at promotions and materials management.
Overview
11
11
years of professional experience
Work History
Program Coordinator
Bellevue Hospital
New York, NY
05.2023 - Current
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Conducted regular rounds to keep residents and areas safe and secure.
- Developed strategies to increase retention rates among current residents.
- Counseled students on personal, academic, vocational and behavioral issues and actualized plans to remove obstacles to success.
- Assisted in recruiting and interviewing prospective residents.
- Served as a liaison between faculty members, administrative personnel and external organizations.
- Prepared monthly reports summarizing progress made in achieving goals set for each program.
- Provided guidance on policies and procedures related to residency programs.
CLERICAL ASSOCIATE III
Bellevue Hospital - Recovery Room / PACU
New York
05.2018 - Current
- Answers telephones/intercom promptly and in a courteous manner
- Pages personnel as directed
- Directs personnel and visitors to appropriate area
- Facilitates communication between MD's, RN's, other staff and hospital services
- Orders and maintains appropriate clerical stocks and supplies
- Collects and files documents for the area and directed
- Sends and receives faxes
- Requests and maintains maintenance / facility log
- Communicates effectively and timely with administrative and clinical staff to ensure all necessary information is disseminated
- Inform IS / IT of any problems with computer, fax, printers and any hardware issues
- Informs telecommunications of any telephone related issues
- Maintains a safe environment for patients, family and staff reinforcing no smoking policy and report unsafe environmental conditions
- Input patients admission / discharge time and Medical Record Number into Pacu's census book
- Input patients information into Epic system to obtain ID bands / labels
- Requests for patients as directed by the RN
- Requests beds for patients that are admitted
- Secures clothing for patients with a Social Worker as needed
- Assists visitors in Pacu (Post Anesthesia Care Unit) adhering to visitor policy
- Other assignments as deemed necessary by Director, Head Nurse and / or Charge Nurse.
CLIENT NAVIGATOR
Bellevue Hospital Patient Information Desk, First Avenue / South Lobby
New York
01.2019 - 10.2019
- Greeted patients
- Visitors and staff entering facility
- Provided information about the facility and services available
- Directed customers, answered phones and looked up patient information in databases to assist visitors and patients when appropriate
- Provided visitors with passes following the established policies and procedures
- Ensured visitor restrictions are adhered to
- Maintained patient confidentiality
- Escorted patients when needed
- Identified and addressed patient and visitor concerns over the phone or in person
- Report patient and visitor concerns to supervisor and to the appropriate department when they are not immediately resolved
- Relayed information and messages to appropriate personnel
- Distributed parking applications to staff
- Replied to Info Desk emails from hospital staff and disseminated pertinent messages to staff
- Fostered collaborative relationships with other professionals in and outside Patient Information Services (AOD's, Hospital Police, Admitting Office and Patient Advocacy).
FINGER IMAGING TECHNICIAN
Empire Consulting Solutions
Albany, New York
02.2013 - 05.2018
- Organized a client list
- Maintained a high volume of clients who are mandated for finger imaging due to Public Assistance Benefits
- Effectively and efficiently input / updated confidential data in the Cogent AFIS system
- Monitored identification documents to prevent fraud
- Supervised files for fraudulent cases / individuals
- Managed calls to Cogent when there were issues with equipment and / or clients finger images
- Managed calls to AFIS Help-desk when disputing information regarding clients
- Enrolled clients into AFIS system so clients were able to receive Public Assistance / SNAP and Medicaid benefits.
Skills
- Staff Development
- Referral Coordination
- Project Management
- Team Oversight
- Database Management
- Performance Evaluations
- Front Desk Operations
References
References will be furnished upon request.
Timeline
Program Coordinator
Bellevue Hospital
05.2023 - Current
CLIENT NAVIGATOR
Bellevue Hospital Patient Information Desk, First Avenue / South Lobby
01.2019 - 10.2019
CLERICAL ASSOCIATE III
Bellevue Hospital - Recovery Room / PACU
05.2018 - Current
FINGER IMAGING TECHNICIAN
Empire Consulting Solutions
02.2013 - 05.2018