LaMonica Brown
Rowland,NC
Summary
Knowledgeable customer service skills with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
20
20
years of professional experience
Work History
Water & Sewer Billing Clerk
Town of Rowland
12.2024 - Current
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Generate detailed financial reports for daily cash deposits and other revenue collected.
- Review incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Interact with customers to resolve billing disputes and respond to inquiries.
- Participate in ongoing training sessions with, Southern Software Financial Management System, to stay current on changes within the utility industry affecting billing procedures.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Collaborate with public works staff to resolve billing issues.
Research Associate
RTI Inc. (Research Triangle Institute)
07.2018 - 03.2020
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Set up equipment, organized inventory and maintained facilities.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Assisted in the development of new research proposals, resulting in increased funding opportunities and project growth potential.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Implemented standardized documentation practices across the team to enable easier collaboration between researchers.
- Gathered and organized information for research purposes.
- Analyzed results using analytical software and created reports.
Hotel Front Desk Supervisor
Aloft Raleigh-Durham Airport Brier Creek
04.2016 - 06.2018
- Oversaw day-to-day operations of a 120-room hotel with staff of 12 employees.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Collected room deposits, fees, and payments.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
Match Support Specialist
Big Brothers Big Sisters of the Triangle
01.2013 - 10.2014
- Provided ongoing mentorship to volunteers, offering guidance on best practices for relationship building and conflict resolution.
- Increased program retention rates through personalized support and proactive intervention efforts.
- Worked closely with program staff to ensure the ongoing success of matches by addressing challenges and celebrating milestones.
- Actively participated in professional development opportunities to stay current on best practices in youth mentoring programs.
- Maintained accurate records of match activities and interactions, ensuring compliance with organization policies and procedures.
- Served as an advocate for both volunteers and families during critical decision-making processes regarding matches or program involvement issues.
- Developed and maintained relationships with community organizations and agencies.
Case Manager
Haven House Services, Inc.
01.2007 - 01.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
Residential Counselor
Methodist Home for Children
01.2005 - 01.2007
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
Education
B.S. - Technology Education
North Carolina State University
Skills
- Excellent Customer Service Skills
- Hospitality Industry Experience
- Data Entry
- Strong Attention to Details
- Office Administration
- Account Payable Experience
- Inventory and Supply Management
- Case Management
- Conflict Resolution
Timeline
Water & Sewer Billing Clerk
Town of Rowland
12.2024 - Current
Research Associate
RTI Inc. (Research Triangle Institute)
07.2018 - 03.2020
Hotel Front Desk Supervisor
Aloft Raleigh-Durham Airport Brier Creek
04.2016 - 06.2018
Match Support Specialist
Big Brothers Big Sisters of the Triangle
01.2013 - 10.2014
Case Manager
Haven House Services, Inc.
01.2007 - 01.2013
Residential Counselor
Methodist Home for Children
01.2005 - 01.2007
B.S. - Technology Education
North Carolina State University
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