La Monica Clark
Avondale,AZ
Summary
Customer service professional with experience in resolving customer inquiries and enhancing satisfaction. Strong focus on teamwork and adaptability. Skilled in communication, problem-solving, and maintaining positive customer experience. Known for reliability and achieving results in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Customer Service Team Member
Total Wine & More
02.2023 - 04.2025
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Possessed comprehensive understanding of products and services to deliver precise information to customers.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Leveraged in-depth product and service knowledge to ensure exceptional customer engagement.
- Exhibited high energy and professionalism when dealing with clients and staff.
Licensed Health Insurance Broker
HealthPlanOne
09.2015 - 08.2024
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
- Handled approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Some College (No Degree) - Hospitality And Tourism Management
University of Phoenix
OnlineSome College (No Degree) - Business Administration
Devry University
Independence, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Organization and time management
- Multitasking Abilities
Timeline
Customer Service Team Member
Total Wine & More
02.2023 - 04.2025
Licensed Health Insurance Broker
HealthPlanOne
09.2015 - 08.2024
Some College (No Degree) - Hospitality And Tourism Management
University of Phoenix
Some College (No Degree) - Business Administration
Devry University
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